Job Description

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, In Room Dining Coordinator.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other\xe2\x80\x99s contribution and importance.

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest\xe2\x80\x99s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and top-rated restaurants.

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler \xe2\x80\x93 a secluded retreat, just an hour and a half away from the international destination of Vancouver.

In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.

Your job:

Use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest\'s order.

Record covers, handle special orders, check for out-of-stock items, obtain the specials for the day.

Operate the micros for order taking (while supporting core), check printing, closing out checks and printing reports.

Maintain knowledge of all menus (including Daily Specials, Alternative Cuisine, wine list, etc.) and of the service of food and beverage items offered by the department and the hotel.

The ability to upsell to guests as well as confirm their order before thanking them.

Record all guest charges, gratuities and cash transactions accurately.

Coordinate between the server and kitchen for smooth, coordinating service.

Ensure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

The ability to assume responsibility for a house float (if applicable) and follow all operating procedures regarding the float.

The ability to support Supervisors in being able to check all orders for its accuracy and standards, thus meeting expectations

Document void checks, house charges, complete SR-5 and file the supporting documents for audit purposes.

Assist in the training of new staff, through documents, induction, necessary information.

Control the cleanliness in the Room Service area.

Inform the Room Service Manager of all customer complaints and make appropriate efforts to correct the problem.

Maintain a Room Service control sheet and room service pick-up sheets, so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.

Assist the servers with setting up orders.

The ability to oversee the department when no management is present, and relatively respond or report to issues

The ability to respond properly in any hotel emergency or safety situation

All other tasks assigned

As our hotel is open 24/7, 365 days a year, we expect our Guest Services Attendant to be flexible in working mornings, evenings, overnight, weekends, and holidays.

About You:

Previous experience in customer service

6 months experience in Food & Beverage is prefered, but not required

Reading, writing and oral proficiency in the English language

Knowledge of food, wine and spirits

Mathematical skills

Computer skills considered an asset

Excellent commitment to service

Ability to work in Canada

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What\xe2\x80\x99s in it for you

Excellent training and development opportunities; if you are looking for a long term career we have opportunities after your first season, based on performance.

Access to affordable shared staff housing both on-site and off-site

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;

Complimentary meal per shift in our employee dining room,

Paid time off; vacation days and additional floating holidays per year;

Learn more about what it\xe2\x80\x99s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons Hotels