Job Description

Miovision is a global industry leading company providing agencies and organizations modern tools to improve todayxe2x80x99s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people xe2x80x93 safely and efficiently xe2x80x93 whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit .Summary of Position:Miovision is looking for an Implementation Technician to join our team. We love to meet our customerxe2x80x99s needs with every interaction. Our Customer Acceleration team empowers our customers to ensure seamless onboarding of their Mivision applications and hardware, maximizes revenue recognition, and drives a culture of customer success through an industry leading customer journey. If that sounds like the team you want to work for, this opportunity is for you.The Customer Acceleration team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help achieve implementation across the portfolio of Miovisionxe2x80x99s solutions and share industry best practices and thought leadership. They use our product daily and are experts in helping customer facing teams define and execute their strategy. Our Implementation Technicians are excellent at collaborating with their internal, cross-functional team members and external customers to drive alignment and execution for our customers.Key Duties & Responsibilities:

• Coordinate and implement purchased Miovision solutions via cloud based tools interfacing with both Miovision hardware and cloud applications.
• Successfully build customer relationships from xe2x80x9cnew to renewxe2x80x9d, including onboarding, adoption, expansion.
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity
• Develop trusted relationships with customer key contacts, and end-users.
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer journey.
• Develop a deep understanding of your customerxe2x80x99s key objectives and help deliver to those objectives in a consultative way.
• Be a problem solver for your customers and internally xe2x80x93 see a challenge, create a solution.
• Coordinate with the product and engineering teams on product documentation and customer enablement
• Some travel is required in the North America region.

Skills Required:

• Experience with technical implementation of cloud based products, preferably in the traffic or ITS industries.
• Results-oriented, driving technical and commercial outcomes for both Miovision and the customers you support
• Ability to learn and execute technical concepts for both Miovision products and our customerxe2x80x99s requirements, aligning the two.
• Required passion and empathy to understand your customers and deliver to their needs
• Previously demonstrated leadership qualities that show your ability to be a technical problem solver, a builder, and to continually improve people & processes around you.
• Strong oral and written communication skills

Experience Required:

• Bachelorxe2x80x99s degree or equivalent experience in information technology, engineering, or equivalent experience.
• Experience with implementation, project management, and/or installation, in a technical field.

Nice-to-have Skills & Experience:

• Experience in the Traffic and ITS industry
• Experience working with traffic controller programing
• Experience with networking and IOT
• Fluent in additional languages a plus (French or Spanish preferred)

Perks and Benefits:Note: We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include:

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan

: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December * Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7

• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.Powered by JazzHR

Miovision