Job Description

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Are you actively looking for a new opportunity? Or just checking the market? WellaEUR you might just be in the right place!

Reporting to the Team Lead of Retail Launch Services, Implementation Specialists are responsible for carrying out each required step in our customer's onboarding journey. You will be leading onboarding sessions and helping with account configurations. As an Implementation Specialist, a large focus will be placed on conducting remote onboarding sessions with our customers in either one-to-one or one-to-many meetings. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. Implementation specialists' goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products. In order to succeed, you will need to have experience with high level customer service, some Retail experience, and can adapt quickly to a fast-paced, high energy environment. The ideal candidate for this position will be a natural coach, teacher, and mentor.

What you'll be responsible for

• Schedule and facilitate one to one and one to many training sessions with topics including back office configuration, and POS terminal workflows.
• Educate and train customers on use of the POS settings and configuration tools through various mediums such as Webinars, 1:1 sessions, telephone and email support
• Update customer records in Salesforce, ChurnZero and other web-based tools to reflect new information and Implementation timelines
• Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process
• Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles
• Build and maintain active relationships with the customers to further their satisfaction, business and growth
• Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support

About our team

The Implementation Specialist team is an exciting, dynamic, fun and booming group of former retailers, techies, and people who are passionate about customer service. We are often seen internally and by our customers as the subject matter experts,, and sources of truth for all things R-Series POS. We take our deep knowledge and experience in retail, combined with our drive to dissect and understand tech, and we use it to set up our customers for absolute success getting started with Lightspeed Retail

It's an exciting time to be on the RetailOnboarding team- our product map is growing fast, with newer and stronger Retail Solutions! This means that we have a lot of large and exciting projects happening, with a future certain to be full of great new opportunities!

What you'll be bringing to the team

• Excellent communication skills in both English and French
• Experience in customer-facing activities (ideally in a B2B environment)
• Experience in Retail
• Experience in training, teaching, onboarding or facilitating orientation sessions
• Ability to quickly learn, understand and teach tech concepts

Even better if you have, but not necessary

• Previous experience in a technical role (software, IT, tech support)
• Previous experience with POS configuration and back office POS management
• Knowledge of Apple tools, web technologies, and networking
• Experience with Microsoft Excel
• Knowledge of system integration through API
• Good understanding of Retail Point of Sale technologies
• Experience with SaaS
• Experience with GoToWebinar and schedule management systems

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

Who you are:

• You gain satisfaction from teaching, coaching, and mentoring
• You have strong time management abilities and know how to prioritize tasks
• You pride yourself on having strong problem solving and critical thinking abilities
• You are curious by nature, and are not afraid to challenge the status quo and explore innovative ways of doing what you do best
• You enjoy continuous learning; new products, new tools, new workflows...
• You are autonomous, but know how to work in a team
• Most importantly, you know how to have fun while staying focused on your goals!

What's in It for You?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that's creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

aEUR and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Company pension program
• Health and wellness benefit
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.