Job Description

Company Description

Take a seat on the Xplor rocketship and join us as an Onboarding Specialist in Vancouver, CA to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning - our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

You\'ll join the Health and Wellbeing Onboarding team - the team that provides support and expertise to boutique professionals across the world. Personal training. Yoga. Bootcamp. Barre - you name it. We offer the services they need, so that they can focus on what really matters - helping their members and clients succeed.



Reporting into the Onboarding Manager, you\'ll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform. Some of the other responsibilities you\'ll have:

Manage onboarding processes from start to finish.

Spearhead all client communications.

Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.

Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.

Configure platform settings based on client specifications with high levels of accuracy.

Create mobile applications for clients by working and communicating with our Engineering team.

Assist with onboarding process improvements.

Conduct quality assurance testing of client websites and Mariana Platform configurations.

Analyze data using Excel to facilitate testing and validate success.

Qualifications

What would make me a good candidate?

• BA or BS preferred

3+ years of experience in software implementation or customer service

Experience working in a startup or SaaS company preferred

Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred

Experience completing Excel analysis strongly preferred

Extremely well organized and detail oriented. You have the ability to wrangle, prioritize and execute against a large task list.

Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.

Managing multiple projects simultaneously doesn\'t scare you.

Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.

An excellent communicator (in person, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.

Highly analytical - You use data to make informed decisions. You love a good spreadsheet. (Did you know that you can\'t pivot on a pivot? Or can you?) * The average base salary pay range for this position is $60,000 to $70,000

• May be eligible for a discretionary bonus

Additional Information

Travel Requirements: None

\xe2\x80\x8b\xe2\x80\x8bWhat does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose, and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

Unparalleled opportunities to learn and accelerated career development

A collaborative, team environment with people who truly love what they do

12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer

Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

Access to mental health support

Fully flexible work arrangements

More about us

We\'ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five \xe2\x80\x9ceveryday life\xe2\x80\x9d verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via

More about us

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in \xe2\x80\x9ceveryday life\xe2\x80\x9d verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services - and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.

Good to know

To be considered for employment, you must be legally authorized to work in Canada. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit .

We also invite you to check out our Candidate FAQs for more information about our recruitment process .

Xplor is proud to be an Equal Employment Opportunity employer. We\'re dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.

We\'re committed to replying to each application and look forward to getting in touch with you soon.

Xplor