Job Description

Sydney Office

Customer Experience - 12004 - Success /

Permanent Full Time Employee /

Hybrid

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall:

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

We are looking for a

Implementation Specialist

to join our team in

Sydney

and manage the onboarding of customers across the

APAC market.

You will be the first point of contact for new customers -- your mission is to ensure they're set up for success and ready to unlock the full value of Aircall.###

Key Responsibilities:

+ Manage the onboarding process for a portfolio of new customers across APAC
+ Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
+ Understand each customer's business needs to implement tailored solutions
+ Conduct product training and setup sessions to ensure customers are confident using Aircall
+ Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
+ Proactively communicate with customers to drive adoption and early value
+ Identify and escalate any technical challenges in collaboration with Support and Product
+ Collect and share customer feedback to help improve the onboarding experience
+ Continuously improve internal processes and documentation to scale implementation excellence
###

Qualifications:

+

Native or bilingual proficiency in English

is required
+ 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
+ Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
+ Strong problem-solving skills and a solutions-oriented mindset
+ Excellent written and verbal communication skills
+ Experience working in a fast-paced, customer-centric environment
+ Passionate about delivering outstanding customer experiences

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We're a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

Key moment to join Aircall in term of growth and opportunities? Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & benefits



DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are

core to our Aircall journey.

We promote active inclusion to foster a

strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can

enrich and learn from each other

. We pledge to make sure everyone not only has a seat at the table but is valued at the table - providing

equal opportunities

to develop and thrive.We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and

keep this conversation open because we realize that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.