Job Description

Improving our healthcare experience together - where people are heard, care is connected, and whole health is possible for everyone.


The Middlesex London Ontario Health Team (MLOHT) is seeking a dynamic and motivated individual to join our team as an Implementation Manager. In this role, you will play a key part in advancing the MLOHT's strategic priorities, including optimizing a seamless care experience, advancing equitable access to care, and easing healthcare navigation in our community.


As a member of the MLOHT Operations team, this individual will oversee a portfolio of initiatives that make healthcare journeys smoother, strengthen partnerships across sectors, and embed equity into every stage of planning and delivery.


This is a unique opportunity to bring project management experience, community engagement expertise, and health system knowledge together to improve care for all, especially for populations facing barriers.


Key Responsibilities include:


Project & Program Management


Manage and support a coordinated portfolio of projects/initiatives aligned with MLOHT's strategic priorities and operational plan.

Support MLOHT Action Team members to translate strategic priorities into actionable work plans with clear milestones, responsibilities, and measurable outcomes.

Ensure alignment across Action Teams, eliminating duplication and driving integration.

Identify and mitigate risks, issues, and dependencies affecting implementation of initiatives.

Community & Stakeholder Engagement


Build strong relationships with patients/clients, caregivers, healthcare and community partners to co-design improvements.

Support collaborative initiatives, including the Middlesex London Navigators Collaborative and the Equity, Inclusion, Diversity, and Anti-Racism Collaborative.

Facilitate meaningful engagement that amplifies patient/client voices and addresses community-identified needs.

Health Equity & System Navigation


Develop and implement a comprehensive system navigation and health equity strategy for MLOHT.

Embed health equity principles into all initiatives, ensuring culturally competent and accessible care.

Address social determinants of health and reduce barriers for marginalized communities.

Promote continuous learning and awareness of systemic barriers among partners and staff.

Performance Measurement & Reporting


Track and report on progress, outcomes, and best practices in accessible formats to promote transparency and learning.

Collect and analyze data to evaluate program impact and drive continuous improvement.

Provide regular updates to Action Team Co-Leads and members, Leadership Table, and partners on strategic direction and equity outcomes.

Education & Experience


Post-secondary education in a health discipline, public administration, or business administration.

3-5 years' experience in healthcare, social services, or public health, including 2-3 years in a management role.

3-5 years of progressive project management experience delivering complex, multi-partner initiatives.

Strong knowledge of Ontario's healthcare system (Acute, Community, and Primary Care) and social service structures, including Ontario Health Team development.

Proven track record in community engagement and partnership-building with people who have diverse backgrounds and experiences.

Experience in change management and system transformation.

Commitment to health equity in program design and delivery; experience with co-design is an asset.

Skills & Competencies


Project management and organizational skills.

Ability to embed health equity into all stages of planning and implementation.

Strong problem-solving, decision-making, and risk management abilities.

Skilled communicator--able to engage, inspire, and influence diverse audiences.

Adept at navigating complexity and ambiguity to develop clear, actionable solutions.

Ability to facilitate discussions with people from diverse backgrounds and experiences

Talented at building and sustaining relationships with and between others.

Willing and able to engage in crucial conversations and resolve conflicts.

Strong data analysis skills to inform planning and decision-making.

Self-directed, motivated, and collaborative.

Ability to travel across the region.

Why Join Us?

At MLOHT, you'll be at the forefront of system change--building stronger connections between healthcare and community services, and improving the way people access and experience care. Your work will directly contribute to better health outcomes, greater equity, and a more connected health system for Middlesex London residents.


Salary: $44.15-$53.85 per hour based on years of experience


This is a hybrid role, combining both in-office and remote work, with occasional travel required throughout the region/province as needed.


Interested candidates are invited to submit a letter of interest and resume no later than September 2, 2025.


The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.


While we thank all applicants, only those under consideration will be contacted for an interview.


Middlesex London Ontario Health Team (MLOHT) is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.