Job Description

Canada (Remote) /

Customer Success - Implementations /

Regular Full-Time

/ Remote

About Versapay \xf0\x9f\x9a\x80

Versapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay\'s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience.

Founded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually.

Versapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay\'s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate.

Owned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.

Think you might be the next Veep to join? Read on!!

Our Values

\xe2\xad\x90\xef\xb8\x8f We obsess over our customers.

\xe2\xad\x90\xef\xb8\x8f We help each other.

\xe2\xad\x90\xef\xb8\x8f We embrace diversity.

\xe2\xad\x90\xef\xb8\x8f We find better ways.

\xe2\xad\x90\xef\xb8\x8f We get things done.

\xe2\xad\x90\xef\xb8\x8f We own it.

We\'re looking for a talented Implementation Manager to join our growing Professional Services team!

What you\'ll do:

• Working in lockstep with our Professional Services team (and many, many others), you\'ll own, manage and complete all aspects of the implementation of Versapay ARC for clients.
• You\'ll develop a deep understanding of our customers across several verticals, sizes, ERPs, etc.; understand their business and their needs, and help them optimize their AR process, be at the forefront of their launch and drive adoption post-launch
• You\'ll lead and facilitate discussions with their business and technical leadership teams, including C-suite (CFO, CTO) and related team members, getting a handle of their short and long term needs and matching that through the implementation
• To do that, you\'ll develop and leverage your deep expertise in our products and services, specifically ARC and Customer Centric AR fundamentals, and complete all product configuration activity needed for a successful launch. So you\'ll be technically fluent enough to integrate ARC with their systems (some are straightforward but it can get complex).
• You\'ll interface with customers and deliver user ARC training, whether that\'s over the phone or over video, to ensure an effective market roll out.
• You\'ll help to validate our best practices as you\'re embedded in these launches, and helping to establish others. So knowledge sharing across your team and creating a deep feedback loop to help us refine and improve launches (and help us innovate)
• And you\'ll work cross functionally to lay the groundwork for success and handoff to other parts of our customer teams once set up.

What you\'ll bring to the team:

• Bachelor\'s Degree in Business, Information Systems, or related area.
• Minimum of 5 years of project experience working with financial systems implementations.
• Experience in SaaS and in a customer-facing role. Bonus points if you\'ve worked in the billing, ERP, finance or accounting space.
• Experience managing a portfolio of clients and multiple projects.
• You\'re a maestro when it comes to client and project management - super-organized and time-management is second nature to you; so are project management tools. This is important as you\'ll need to context-shift and pivot esp. when working on several projects and priorities at the same time.
• You don\'t shy away from detective work and problem solving (even when the answer isn\'t obvious); finding solutions to problems excite you and you\'re comfortable with the unknown and ambiguous.
• You\'re resourceful, resilient and proactive in your approach to managing internal and external stakeholders - flexible and a collaborator committed to the success of the entire team.
• You\'re savvy and nimble, quick to catch onto new tech and systems, juggling both the needs of our customers and our products and services.
• You\'re comfortable in front of execs and external teams, whether you\'re delivering a presentation over video or on a call. Ultimately being able to build relationships (and rapport) quickly, and inform, influence and impact across all levels of their organizations (Director, VP, C-Suite)
• You\'re not afraid of challenging situations
• Experience with Salesforce, Smartsheets, Jira and Harvest are beneficial, as well as web technologies, system integration, API concepts and systems interoperability.
• PMP or other project management certification is desirable.

#LI-Remote

All of our Veeps live out our core values:

We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We\'d love to talk and determine together whether you could be a great fit!

We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.

Versapay