Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

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Purpose of the role

+ To act as source of expertise internally and for Keyloop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth by the signed order and within the legal frameworks.
+ The role will engage with customer remote and onsite (alongside other Keyloop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart.

+ Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.
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Role Responsibilities

+ Standardization, efficiency, and adaptability to evolving product
+ Embed and maintain a continuously evolving standard blueprint for the delivery of the products
+ Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
+ Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
+ Provide feedback to product on field data/findings/situations.
+ Results Accountability
+ Embed high standards of performance in delivering results
+ Identify product delivery problem areas and works to resolve the same
+ Effectively balances priorities to achieve collective business results
+ Support Lead Consultant to make informed decisions based on facts and 360 perspectives.
+ Communication
+ Clear communication and knowledge sharing with internal and external parties
+ Demonstrate flexible communication style for all internal and external parties
+ Collaborates as an effective team player within and across departments
+ Conduct/attend cross-link sessions with other teams
+ Leverages formal and informal networks to accomplish objectives
+ Leverage external factors to drive growth
+ Client focus
+ Actively seeks and applies information about client needs to internal stakeholders
+ Suggest processes and procedures improvements to enhance customer experience
+ Assist peers and Project manager / Project Lead in escalations/technical discussions
+ Outside-in perspective
+ Stay informed on external factors and trends.
+ Welcomes the insights and networks of new associates joining Keyloop.
+ Adjust work style to adapt to different cultures and expectations.
+ Bias for growth
+ Willing to take an unpopular stand to challenge the status quo
+ Using logic and data to improve performance.
+ Embraces changes and acts as a catalyst for change.
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Key Performance Indicators

+ Successful delivery of projects - on budget and time with quality
+ Completing 95% of assignments within the set time frame.
+ Rework to be less than 4%
+ Commercial and operational effectiveness - Billable and Productive utilization 80%
+ Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback.
+ Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services.
+ Provide ideas that reduce time to install / drive efficiencies for Professional Services.
+ Lead and drive operational excellence (through SureStart and interaction with peers and team members).
+ Product knowledge through Certifications
+ Time sheets updated weekly.
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Skills / Knowledge & Experience

+ Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and or SME roles.
+ Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery.
+ Must have the proven ability to define and maintain standard end-to-end business process for optimal delivery of software and in working with other teams to support the customers.
+ Must be process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
+ Commercially astute, good business acumen, with strong analytical skills
+ Knowledge of the Automotive industry (desirable, not essential)
+ Ability to advise, persuade and influence people in a professional and effective manner
+ Must demonstrate outstanding verbal and written communication skills
+ Open for challenges and striving for continuous improvement, motivating and engaged in the role
+ A team player who is influential and builds good working relationships across teams
+ Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.
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Objectif du role

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+ Responsable de s'assurer que les clients de Keyloop ont un logiciel configure en temps opportun et de maniere professionnelle conformement aux delais prevus avec la qualite.
+ Pour organiser, installer et configurer les deploiements de logiciels selon les besoins.
+ Pour installer et configurer des logiciels supplementaires au fur et a mesure de leur achat par les clients.
+ Fournir un soutien aux consultants sur les problemes de configuration.
+ Tenir le chef d'equipe au courant de tout obstacle et fournir l'etat d'avancement des travaux termines.
+ Pour voyager et vous rendre sur le site du client localement ou internationalement, selon les besoins.
+ Adopter une approche axee sur le client - Resoudre les problemes commerciaux des clients en s'assurant qu'ils recoivent la valeur ajoutee du produit.
+ Former, conseiller et soutenir les clients si necessaire.
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Responsabilites du role

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+ Strategie et planification (normalisation, efficacite et adaptabilite de l'evolution du produit)
+ Peut expliquer le lien entre leur travail, l'objectif de l'unite d'affaires et les strategies keyloop.
+ Cree des plans realistes pour accomplir des taches et des projets alignes sur l'unite d'affaires.
+ Offre aux dirigeants des informations utiles dans l'execution de la strategie de l'unite commerciale.
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+ Responsabilite axee sur les resultats (accent sur l'atteinte des objectifs)
+ Etablit des normes elevees de performance pour obtenir des resultats.
+ Demonstration de la pensee One Keyloop . Tient compte de l'incidence de leurs actions sur les fonctions et les unites operationnelles.
+ Identifie les problemes de produits et travaille avec les gestionnaires pour les resoudre.
+ Equilibre efficacement de nombreuses priorites pour atteindre les resultats operationnels.
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+ Gestion financiere (Comprendre les leviers financiers de Keyloop pour atteindre les resultats commerciaux)
+ Comprend comment Keyloop stimule la rentabilite en utilisant des termes de base.
+ Explique comment leurs travaux ont un impact sur les objectifs financiers de Keyloop.
+ Prend en compte l'impact financier et organisationnel sur les projets avant d'agir.
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+

Leadership en matiere de personnes

+ La communication
+ Demontrer un style de communication flexible base sur plusieurs parametres (1-sur-1, petits / grands groupes, pairs, clients externes, etc.)
+ Fait preuve d'inclusivite avec tous les associes, independamment des differences culturelles, geographiques et linguistiques.
+ Utilise une variete de canaux Keyloop pour communiquer.
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+ Renforcer les talents (renforcement des capacites a court et a long terme)
+ Soutient le developpement professionnel et personnel des pairs par le partage des connaissances.
+ Fournit une retroaction efficace et en temps opportun.
+ Encourage les talents internes et externes a poursuivre des opportunites a Keyloop.
+ Valorise la diversite des talents, des competences et des perspectives des membres de l'equipe.
+ Est responsable de son propre developpement de carriere.
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+ Etablissement de relations
+ Collabore en tant que joueur d'equipe efficace au sein des departements et entre eux.
+ Etablit la confiance avec les collegues.
+ Tire parti des reseaux formels et informels pour atteindre les objectifs.
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Leadership sur le marche (tirer parti des facteurs externes pour stimuler la croissance)

+ Accent mis sur le client.
+ Fournir des commentaires pour ameliorer les processus et les procedures afin d'ameliorer l'experience client.
+ Demontre une prise de conscience de l'impact de leur role sur l'experience client.
+ Tient compte du point de vue du client pour fournir des solutions efficientes et efficaces.
+ Respecter les engagements des clients.
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+ Perspective externe-interne
+ Reste informe des facteurs et des tendances externes.
+ Accueille favorablement les idees et les reseaux de nouveaux associes qui se joignent a Keyloop.
+ Ajuste son style de travail pour s'adapter aux differentes cultures et attentes.
+ Recherche des idees aupres de sources externes pour resoudre les defis de Keyloop.
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+ Biais pour la croissance
+ Pret a prendre une position impopulaire pour contester le statu quo.
+ Examine attentivement les options lors de la prise de decisions.
+ Utilisation de la logique et des donnees pour ameliorer les performances.
+ Embrasse les changements et agit comme un catalyseur de changement.
+ Produit
+ Capacite a soutenir tous les clients au sein de leur produit principal sur leurs marches.
+ Capacite de generer son propre carnet de commandes de revenus dans leur produit principal - c'est-a-dire le libre-service
+ Capacite a stimuler l'utilisation de leur produit principal
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Competences / Connaissances et experience

+ Les candidats doivent essentiellement avoir de bonnes competences en communication ecrite et verbale en francais
+ Installation et configuration de logiciels sur les systemes des clients.
+ Tenir les clients informes lors de l'installation de logiciels sur leurs systemes.
+ Aider les consultants sur les sites des clients avec des problemes de configuration.
+ S'assurer que le travail est termine pour chaque exigence indiquee dans les delais requis.
+ S'acquitter de toute autre tache qui releve raisonnablement de la portee du poste et qui peut etre exigee par l'entreprise.
+ Plus important encore, fournir un service professionnel, courtois et personnalise a nos clients.
+ Mettre a jour les systemes internes au besoin pour fournir une verification de l'avancement des travaux et enregistrer le temps de travail a l'aide de feuilles de temps presentes les systemes internes.
+ La capacite de communiquer de maniere claire et precise
+ Vous devez etre en mesure de prioriser le travail efficacement.
+ Vous devez etre flexible et adapter votre approche.
+ Vous devriez etre en mesure d'evaluer et de reagir continuellement aux besoins du departement et des clients.
+ Idealement, les candidats devraient avoir une connaissance du systeme Autoline, bien que ce ne soit pas essentiel.

Why join us?

We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.