Job Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider \xe2\x80\x93 encompassing physical, mental and financial health \xe2\x80\x93 TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A successful Business Analyst must be able to appropriately manage problem resolution providing a clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.

Responsibilities:

• Collect and synthesize client needs for the implementation of our integrated solution Ariel EAS, mainly the pensioner payroll
• Document business and operational needs in the context of implementation with workflow automation
• Analyze and understand business processes, while linking them to the information used in the various pension plan management systems (e.g. payroll system, pension plan calculations, financial transactions, document management, telephony)
• Participate in the creation and review of new solutions with solution architects, functional leads, and the development team
• Establish the scope and criteria for testing and work closely with the quality assurance team during execution
• Participate in the creation or redesign of reports and communications supporting processes and procedures
• Follow up with the various stakeholders regarding the changes made

Succeeding as a Business Analyst, Implementation will require the core qualifications and skills:

• Have a degree in administration, computer science, actuarial mathematics, business analysis, or another relevant field
• Fluent in English
• Minimum of 5 years of experience in a relevant field: pension plan management, implementation of workflow management systems, automation of administrative processes
• Have a very good capacity of synthesis and great ease in understanding, systematizing, and popularizing technical concepts
• Be able to understand and use current computer technologies
• Excellent interpersonal and communication skills
• Be available to travel

Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies\xe2\x80\x99 Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

LifeWorks