Job Description

Job Overview

We are seeking a dedicated and organized

Case Worker

to join our team. The ideal candidate will play a vital role in providing support and services to clients, managing case files, and ensuring effective communication across various departments. This position offers an opportunity to make a meaningful impact in the community while utilizing strong administrative and interpersonal skills. The successful candidate must be bilingual (English and French), possess excellent organizational abilities, and demonstrate proficiency with various computer applications.

Duties

Manage and maintain client case files using our software. Conduct assessments and develop individualized plans to meet clients' needs. Prepare various Canadian immigration files such as study permit, visitor records, super visa, spousal sponsorship and others. Provide exceptional customer service by assisting clients with inquiries, appointments, and service navigation. Prepare reports, presentations, and documentation using Microsoft Word, PowerPoint, Excel, and Outlook. Monitor case progress, update records regularly, and ensure compliance with organizational policies. Facilitate meetings, prepare agendas, and deliver presentations to stakeholders. Assist in procurement processes, filing systems, and records management to streamline administrative operations. Answer phone calls, respond to email correspondence and manage day to day admin activities.

Skills

Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. Previous experience working in RCIC office setting is a must.
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Strong communication skills in both English and Punjabi. Excellent organizational skills with the ability to manage multiple priorities effectively. Demonstrated experience in customer service, records management, and administrative functions. Analytical thinking with the ability to interpret data for decision-making purposes. Competence in using Windows operating systems and various databases for efficient record keeping.
Job Type: Full-time

Pay: $17.75-$18.00 per hour

Expected hours: 35 per week

Work Location: In person