Job Description

Overview

We are looking for an experienced and detail-focused Immigration Case Worker to join our team. This role involves managing client files, preparing complete application packages and supporting clients through the Canada immigration process. The ideal candidate brings strong knowledge of IRCC procedures, excellent communication skills and the ability to handle complex cases with accuracy and confidence.

Responsibilities

Review client profiles and assess eligibility for various Canada immigration programs, work permits, study permits, LMIA, PNP and PR streams. Prepare, organize and file complete application packages, ensuring accuracy, compliance and timely submission. Communicate with clients to collect required documents, clarify details and guide them through each step of the process. Draft letters of explanation, cover letters and submission notes tailored to complex or unique cases. Track application timelines, deadlines and IRCC updates to keep clients informed about the status of their files. Maintain accurate case records and documentation according to company policies. Identify potential risks or issues in applications and provide solutions to strengthen the file. Coordinate with employers, educational institutions and third-party organizations to gather supporting evidence. Stay updated with IRCC policies, regulatory changes and provincial program updates to ensure correct advice is provided. Provide exceptional client service, including follow-ups, reminders and proactive case communication. Support senior consultants with complex case strategy, appeals and reconsideration requests. Train junior staff on document checklists, filing procedures and customer handling when required.
- Proven experience in an administrative role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills with the ability to prioritize tasks
- Excellent communication skills, both verbal and written

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 30 per week

Education:

Bachelor's Degree (preferred)
Language:

English (required) Hindi (required) Punjabi (required)
Work Location: In person