Job Description

Job Category: Administrative and Clerical
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Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
I&IT ONLY: Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.
If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!
What will I be doing?

• Capture, analyze, summarize, document, verbalize and present the critical and key value items from product development plans to senior management team members in a manner that clearly defines the benefits of proposed resource deployments.
• Develops a thorough understanding of all Metrolinx departments and business units' goals, practices, and processes to translate into goals and objectives for a project charter and user stories that define a product backlog, ensuring acceptance criteria is defined for each story.
• Translates high-level, conceptual business strategies and objectives into user stories to guide design and development activities for project sponsors and product owners.
• Partners in the development of strategies for the application of technology; leads or participates in the development of business cases.
• Investigates organization functions and processes and proposes improvements through automation and making best use of technology to improve effectiveness and customer-service experience.
• Works with users to develop key business metrics and performance measures to identify and gauge effectiveness of tools relative to strategies and goals.
• Identifies and facilitates development of documentation for new and modified policies and procedures (e.g., standard operating procedures (SOPs) ,workflows, transition to run documents) to ensure effective implementation of technology solutions for project sponsors and product owners.
• Coordinates and supports user acceptance testing.
• Identify gaps and makes recommendations for problem resolution.
• Prepares or assists in defining functional and non-functional requirements.
• Promotes the development of common standards and tools.

What Skills and Qualifications Do I Need?
Education: Degree in Computer Science, Information Systems, Engineering, Business Process Improvement, or a related discipline
Experience:

• Demonstrated years' experience as a Business Analyst, preferably 5 years with Agile delivery, writing user stories and managing product backlogs.
• Experience of large complex transformational projects and multiple simultaneous projects.
• Experienced in facilitation, conflict resolution, influencing, executive communication and stakeholder management.

Certifications or Designations:

• Business Analysis, Agile or Scaled Agile (SAFe) from a recognized institute.

Other

• Experience with Jira and Confluence.
• Experience with any or all of the following would be an asset:
• Microsoft Visual Studio using C#, ASP.NET MVC, .NET Framework 4/4.5/4.7/Core Web API/REST, WCF/SOAP, SQL/LINQ/Entity Framework
• Front end solutions using HTML5, Javascript / ES6, React/Redux, CSS, REST, Node.Js
• Exposure to Oracle financial systems, workforce management, risk & procurement management systems
• Cloud experience (Azure, AWS, etc.) Experience with computerized quantitative and analytical tools (e.g., data modeling, workflows, and business process analysis) and MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.)
• Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.

Don't Meet Every Requirement?
If you're excited about working with Metrolinx but your past experience doesn't quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-MM3

Skills Required