Job Description

If you are looking to join one of Canada\'s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work\xc2\xae, recognized as Canada\'s Most Admired Corporate Cultures, GTA\'s Top 100 Employers, one of Canada\'s Top 50 Fintech\'s, North America\'s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare.

As an Identity & Access Management Analyst, you will be hands-on for the daily Identity and Access Management (IAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.

Position Responsibilities:

• Day to day processing of access requests, including but not limited to initial new hire setup, updating accesses and termination of access
• Solve for Bill 198 issues
• Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
• Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
• Provide guidance to Tier 1 support and team members
• Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
• Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
• Follow processes and adhere to corporate policies when completing user requests and resolving their access issues
• Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests
• Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers
• Work well with the team to discuss and work on the team challenges and reach the team goals

Qualifications:

• Applicants should have a combination of superior customer service skills and technical aptitude
• Understanding of Desktop Support
• Create/update any documentation as required
• Exposure to: Active directory, Azure AD, OKTA , BeyondTrust, DUO, ITSM tools - ServiceNow, Fresh Service
• Web applications user management
• Proficiency with Windows servers and workstations
• ITIL foundation

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

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