Job Description

SUMMARY

In this role, the

I.D. Card Administrator

is an important resource to provide a visible contact point for building occupants and visitors, provide information on where to go to access work areas. This position will be responsible to ensure all requests for ID and access cards are authorized appropriately and that they are processed in accordance with the Client ID/Access card


Guidelines and in cooperation with the BGIS/vendor locksmith, this position is also responsible for processing of Key & lock service requests and maintaining the related database. You will work with a team of professionals delivering property management services. This role will support the key differentiator of the organization - it's people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

Apply procedures and regulations of Client. Respond courteously and politely to information requests. Develop and maintain strong, positive working relationships with client representatives, service providers, and BGIS team members. Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times. Perform other duties related to his function as stipulated in the Standing Orders. Use operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests. Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners. Assist in all emergency situations as required by the situation. Take possession of found objects and dispose of according to established procedures. Process key and lock service requests and maintain database accordingly.

Incident Documentation and Reporting

Gathering information on complaints, incidents or events that occur during his shift, complete a report and forward it to the supervisor/BGIS representative. Report to the supervisor/BGIS representative, all anomalies or defects in order to prevent accidents or damage to assets. Check the operational status of all communication systems and electronic monitoring devices at its disposal, to ensure proper operation and report all defect to the supervisor/BGIS representative.

Access Card Processing

Take photos and process ID card requests for all pre-determined sites as per established guidelines. Process requests & program access cards for all pre-determined sites as per established guidelines. Manage the card access system as it relates to access levels. Maintain appropriate inventory levels.

KNOWLEDGE & SKILLS

This role requires the I.D Administrator to work on site Monday to Friday (during business hours). College diploma with 1-3 years of job-related experience, ideally in a Security Administrator role. High level of people skills - service oriented, customer-focused and a can-do attitude. Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion. Strong written and verbal communication skills. Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams). Pro-active, approachable, and solution-based. Ability to handle multiple priorities and work under pressure. Strong organization skills.

Licenses and/or Professional Accreditation

Basic knowledge of health and Safety Legislation and regulatory requirements. Criminal record check.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.