Job Description

Come join our amazing team at

Roncesvalles Animal Hospital

, a privately owned, community-based practice serving Roncesvalles, High Park, and the surrounding area for over 30 years. We're currently seeking a

dedicated and experienced individual

for a

hybrid role combining Client Services Administrator (CSA) and Veterinary Assistant (VA) duties

.

About Us

We are a 2.5-doctor small animal clinic with a passionate and well-rounded support team. Our clinic values warmth, client connection, and high standards of veterinary care. We're looking for someone who wants to grow with us, as we continue to expand and meet the increasing demand for compassionate, quality care in our neighbourhood.

About the Role

This is a dual-role position for someone with a

background in veterinary client care and clinical support

. You'll be the first point of contact for clients and pets, while also assisting veterinarians and RVTs with day-to-day medical and hospital duties.

Key Responsibilities

Client Services / Front Desk Duties:

Answering phones and emails with professionalism and warmth Booking appointments and managing the daily schedule Educating clients on vaccines, surgeries, diagnostics, and preventative care Processing insurance claims and referral forms Managing accurate medical records using Avimark software Ensuring smooth day-to-day operations of the front desk and waiting area

Veterinary Assistant Duties:

Assisting veterinarians and RVTs during appointments and procedures Safely restraining pets for exams, blood draws, and treatments Preparing vaccines and medications Supporting surgical prep and recovery Stocking and maintaining medical supplies and cleanliness of the clinic Preparing and discussing medications with clients Helping process lab samples and basic in-house testing (as training progresses)

What We're Looking For

Prior experience in a veterinary client care or assistant role Strong communication skills and a warm, friendly demeanor Logical thinker with excellent attention to detail Comfortable using veterinary software (Avimark preferred), email, Word, and Excel Knowledge of vaccines, nutrition, flea/tick/heartworm prevention, and basic pet wellness

What We Offer

Competitive compensation based on experience Continuing education allowance Uniforms and staff discounts on pet services/products A supportive and friendly work culture Team-building events, holiday parties, and lunch-and-learns with industry reps

Ready to Apply?

If you're a serious candidate with the right qualifications and a passion for both

client service and patient care

, we'd love to hear from you.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Employee assistance program Extended health care Paid time off Store discount Vision care
Work Location: In person