Job Description

Company : IWK Health

Req ID: 170127
Department/Program: Virtual Office, Financial Services
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: Non-union, Management/Non Union Bargaining Unit
Compensation: $26.0054 - $31.746 /hour
Closing Date: December 15, 2023 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other\'s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our , and enjoy access to enhanced and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi\'kma\'ki, the unceded and ancestral territory of the Mi\'kmaq people. Working in Mi\'kma\'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Corporate Transactions & Treasury, the Patient Settlement Supervisor is responsible for the cash receipts cycle within the Patient Finance Liaison Group. With virtual, patient-focused technology, the Supervisor is responsible for ensuring the users of the technology understand and maximize the usage of the various platforms. The Supervisor is responsible for training, implementation of prescribed processes and controls as it relates to the cash receipts cycle of the Patient Liaison Group. The Patient Settlement Supervisor is responsible for all inpatient, outpatient and client settlements with a goal of maximization of supplemental revenue (non-Department of Health and Wellness [DHW] funding) and enhancement of patient experience.

Hours of Work

Monday to Friday, 8:00am to 4:00pm; 75 hours bi-weekly.

Hybrid model available

Your Qualifications

• Diploma in Business/Accounting required; Bachelor\'s Degree in Business preferred
• Recognized professional accounting designation (or working towards designation) is preferred
• Minimum of five (5) years\' experience in collections and customer service
• Effective negotiator with a proven track record of settlement success
• Effectively handle private, sensitive information
• Strong interpersonal and problem-solving skills while demonstrating a high degree of professionalism
• Proficient at Microsoft office, in particular, Microsoft Excel
• Experience with Meditech and/or SAP is considered an asset
• Excellent organizational skills and attention to detail
• Flexible to meet workload demands and effectively prioritize workload
• Ability to work independently and as a team member
• Competencies in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia\'s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre\'s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis

If you are an employee of IWK Health, please apply through the to ensure you are flagged as an internal applicant.

Nova Scotia Health Authority