Job Description

GT Hair Boutique

Part-Time Hybrid Position

About GT Hair Boutique

For over 25 years, GT Hair Boutique has been Southern Ontario's trusted hair loss solution center. We're a family-run business specializing in custom wigs, hair toppers, men's hair systems, and scalp treatments for clients experiencing hair loss from cancer treatment, alopecia, and thinning hair.

The Role

We're looking for a compassionate

Customer Service Representative

to be the first point of contact for clients who are often anxious about their hair loss journey. This hybrid role involves managing appointment scheduling, responding to customer inquiries, and ensuring every interaction makes clients feel comfortable and supported.

Key Responsibilities

Schedule consultations across London and Kitchener locations using our booking system Respond to phone calls, emails, and online inquiries with warmth and professionalism Provide clear information about services, pricing, and the consultation process Maintain accurate client records and appointment notes Coordinate virtual consultations for remote clients

Who You Are (Required)

Excellent communication skills with a warm, patient phone manner Strong organizational abilities and attention to detail Comfortable with booking software and technology Reliable home office setup for remote work days Deep empathy for clients dealing with sensitive health situations Self-directed and able to work independently

Preferred

Customer service experience in healthcare, beauty, or personal care Experience with appointment-based businesses Background supporting clients in sensitive situations

Position Details

Location:

Hybrid (remote with occasional in-person meetings in Kitchener)

Job Type: Part-time

Pay: $19.00-$22.00 per hour

Expected hours: 15 - 24 per week

Experience:

Customer service: 1 year (required)
Work Location: Hybrid remote in Kitchener, ON N2M 1Y3