Job Description

Hybrid Bilingual Insurance Advisor Laval

426697BR
Job Category - Primary
Call Center
Work Location
2990 Avenue Pierre-Peladeau
Employment Type
Regular
City
Bois-des-Filion, Laval, Montreal, Montreal-Nord, Saint-Eustache
Time Type
Full Time
Province/State
Quebec
Hours
Monday to Friday from 8am-8pm Saturday from 9am-4pm
Workplace Model
Hybrid
Pay Details
We\xe2\x80\x99re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.
Department Overview
"Welcome to TD, how can I help?"
Helping is at the heart of all we do within TD\'s contact center, and we\'re proud of the value we deliver for more than 25 million clients. TD Insurance colleagues are part of the greater TD family with a focus on helping protect our clients through the "accidents of life". Whether it be credit protection, life, health, travel, or auto insurance, we are here to help over three million Insurance clients across the country.
Every day is an opportunity to learn, grow, and help our clients feel confident that we\'ll be there for them anytime they need us\xe2\x80\xa6 Whether it\'s to proactively protect, or support during an unexpected moment in life - we are there for them!
Job Details
As a TD Insurance Advisor, you will provide solutions and counsel to new and existing TD Insurance clients. You will be goal oriented and strive to deliver business results. You will bring a passion for helping clients meet their needs with the right home and auto insurance coverage, all while always remaining purpose driven and devoted to delivering consistent, predictable and Legendary Experiences, every time.
You are the voice of TD and your role is to:
Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our clients on every call, delivering legendary experiences and trusted advice. Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities. Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your clients\xe2\x80\x99 needs, and protecting the Bank from risk. Innovate with Purpose by finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues by embracing diversity and respecting your colleagues; sharing best practices and supporting one another to achieve personal career goals with TD.
As part of our Contact Center team, you will: Feel confident about yourself and your future by joining a team of skilled Agents that are committed to supporting your journey. We will invest in your career, setting you up for success with Insurance Licensing preparation, product and service training and dedicated coaching to ensure you are supported every step of the way. Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and feel included and respected. Build your skills and gain new perspectives to succeed today and tomorrow in a rapidly changing world, with ongoing development and career path opportunities across TD to help you achieve your goals and build an exciting career. Have endless opportunities to take your career to new heights within the TD Family. When you join TD Insurance, it is only the beginning of your financial industry career. Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, that show you how much we appreciate your commitment and contributions to our success. Receive a comprehensive benefits package that goes beyond just your health to help you achieve financial, mental, and physical well-being, which includes:

• Competitive healthcare benefits that allow you to choose the coverage right for you
• Employee Family Assistance Program to help you in unexpected moments in life
• Employee Banking Benefits on mortgage financing, personal loans, credit cards, as well as preferred group rates on home and auto insurance
• A variety of discounted events, attractions, hotels, technology, wellness, home services, apparel and much more, offered through our partners.
• Discounted gym memberships
• Staying connected with discounted wireless plans through Rogers, TELUS, and Bell
• Saving on vehicles, childcare and even leisure travel with TD negotiated employee pricing and incentives

Job Requirements

• Undergraduate Degree and/or

• 
  2+ years relevant experience and/or

• 
  Home Province Insurance Licensing Completion an asset

Proficiency in Other than French
As this requisition will be used to fill multiple future positions, we invite bilingual and French speaking candidates to apply. When a position opens up it will be determined whether that position requires knowledge of a language other than French.
Additional Information
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Work from Home Eligibility & Requirements
You will begin your employment with us working from home, if you meet the criteria of the work from home program. The criteria for participation in this program includes, but is not limited to, a private quiet workspace and high-speed internet bandwidth. As the world recovers from the pandemic and we begin to return to office, these requirements may be subject to change based on the terms of the work from home program.

Be confident you\'ll become the very best you can because we are committed to your ongoing development and growth. You can unlock your full potential and achieve your career goals while building your skills and gaining new perspectives. Your Commitment to training will include:

• 2 Weeks of Licensing Preparation (4 weeks for Quebec)
• Home Province Exam Licensing Pass (+5 Days Quebec Law)
• 3 Month Inclusive Service Training & Practicum Program
• Training is scheduled at 35 hours per week with full time attendance required.

Scheduling Commitment to be determined upon successful licensing and completion of service training with proven proficiency in core capabilities. Are you ready to choose TD and be part of an exceptional team of individuals who are committed to making a difference in people\'s lives, at work, and in the communities, we live in? We want you! Click here to apply\xe2\x80\xa6
Company Overview
Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars \xe2\x80\x94 physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\xe2\x80\x99ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\xe2\x80\x99ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\xe2\x80\x99re here to support you towards your goals. As an organization, we keep growing \xe2\x80\x93 and so will you.
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we\xe2\x80\x99re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\xe2\x80\x99re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\xe2\x80\x99d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\xe2\x80\x99s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\xe2\x80\x99s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!
Job Family
Contact Centre
Job Category(s)
Call Center
Business Line
TD Insurance
Careers Web Site Cities
Canada-Quebec-Bois-des-Filion, Canada-Quebec-Laval, Canada-Quebec-Montreal, Canada-Quebec-Montreal-Nord, Canada-Quebec-Saint-Eustache
Country
Canada
**Province/State (Primary)
Quebec
City (Primary)
Laval
ProvState 2
Quebec
City(s) 2
Montreal
ProvState 3
Quebec
City(s) 3
Saint-Eustache
ProvState 4
Quebec
City(s) 4
Montreal-Nord
ProvState 5
Quebec
City(s) 5
Bois-des-Filion
Job Expires
16-Jan-2024