Job Description

HVAC Project / Operations Coordinator

Job description

Your Opportunity:

Build a career with an established, family-owned HVAC/R provider with over 30 years serving the GTA and surrounding community. You will work in a professional, clean and modern office, with a team of professionals. We are a mission, values and purpose driven organization, we hire for culture fit and reward our people for delivering on expectations.

Our Company:

Multi-Temp Systems is a premium full-service HVAC/R provider. We specialize in energy efficient and innovative commercial Industrial HVAC and Refrigeration solutions. We are a mission driven, values-based organization.

Our Purpose

: We focus raising the standard of client service and quality.

Our Mission

: To be the trusted partner, providing safe and innovative climate solutions to keep employees comfortable and productive.

Our Values:

We live by our core values, please carefully consider if this is a fit for you:

1. Don't find a fault, find a solution. We focus on solutions to problems.

2. Proud professionals. We take pride in our work; we strive to raise the bar in the industry.

3. Pursue growth. We are always looking for ways to improve both personally and professionally.

4. Reliable relationships. We believe in living up to our commitments to our customers and each other.

The Role:

We are looking for a motivated and energetic Project/ Operations Coordinator to join our team. The ideal candidate will excel in a fast-paced work environment with minimal supervision. The Project / Operations Coordinator will be responsible for estimating HVAC/R repairs, installation projects, and preventive maintenance agreements.

Responsibilities

Estimating HVAC/R repairs and preventive maintenance agreements. Assist management in estimating installation and retrofit projects. Following up on service recommendations, customer requests, leads and referrals. Attempt to close sales, as well as following up on previous estimates where an immediate close was not possible. Participates in the development and presentation of client proposals. Create work orders/ job numbers for approved customer quotes and projects. And ensure all technical documents, budgets, quotes ect. are accompanying and verified for job billing. Sourcing and ordering parts and materials for preventive maintenance and repairs. Coordinating with subcontractors to get quotes and service arrangements. Following up and evaluating vendor quotes and estimated time of arrival. Following up and evaluating subcontractors' quotes and estimated completion date. Administer/update and expand preventive maintenance program with current information/ equipment list, filter list, etc. using operating software. Assist with service calls and input work orders in our operating software. Following up with clients to ensure their satisfaction, either verbally or in writing. Communicate with customers to ensure they are kept informed of work status. Maintain and update technician's certifications and communicate with those customers who request them and book training when required. Create timesheets and verify technicians' hours and expenses for weekly payroll, submit on time for payment. Provide company documents, WSIB, Insurance and other related certificates as requested and compile same from sub-contractors for jobs. Complete and submit all customer health and safety policy documentation as requested. Serve as an effective team member, and participate to ensure open communication between departments. Ensure one's knowledge, competencies, and skill levels remain commensurate with the requirements of the position - adopt lifelong learning practices. Follows all company policies and procedures. Follows company core values at all times. Responsible for other duties as assigned and/or required by business needs.

Key Performance Accountabilities

Provide customer quotes within 3 business days for quoted repairs Followup on quoted repair proposals within 7 business days and achieve 80% approval rating Respond to all referrals and leads within 1 business day. Ensure all parts are ordered and arrive in time for projects, ensure all subcontractors are scheduled when needed.

Qualifications

Excellent verbal and written English communicaiton College Diploma. Preferable 5+ Minimum 3 years experience in HVAC Company or related organization in a similar role. HVAC industry knowledge is an absolute requirement Experience and proficiency with computer systems and ability to get up to speed quickly on new software. Proficient in Microsoft Office, Excel, and Word. Team player. Strong attention to detail, critical thinking skills and ability to meet deadlines. Effective management and motivational skills. Excellent organizational skills and time management skills. Ability to learn and adapt in a VERY fast-paced work environment

The Ideal Employee Behavioral Characteristics

Careful with rules Conscientious Thorough Precise Concerned with rules and accuracy Quick to connect Fluent Fast-talking Lively Enthusiastic

Job Types:

Full-Time, Permanent

Salary:

$68,000 to $80,000 (negotiable based on experience)

Bonus

: Annual bonus based on achievement of success metrics.

Benefits and Perks:

Casual dress code Dental care Vision care Disability insurance Extended health care On-site parking
Job Type: Full-time

Pay: $68,000.00-$80,000.00 per year

Benefits:

Casual dress Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Concord, ON: reliably commute or plan to relocate before starting work (required)
Experience:

HVAC Industry: 3 years (required)
Language:

English (required)
Work Location: In person