Job Description

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As a growing provider of service, maintenance, new installations, and retrofits for plumbing, heating, and cooling systems across multi-residential, commercial, and industrial properties, one thing has always remained constant at Lisi Services - our people are our lifeblood. We're proud to be a certified Great Place to Work, reflecting the strong culture, accountability, and professional standards we've built.

We are currently hiring an HVAC Field Manager to lead our technicians in the field and ensure work is executed safely, efficiently, and to company standard. This is a hands-on leadership role focused on execution, quality, and accountability. This is not a desk-based position. The Field Manager is directly responsible for what happens in the field and is expected to lead from the front.

If you prefer managing from a distance or avoiding accountability, this role will not be the right fit.

Key Responsibilities:

Field Leadership

Lead and manage HVAC technicians on a day-to-day basis Set clear expectations for quality, productivity, professionalism, and safety Hold technicians accountable to performance and company standards Support technicians with real-time problem-solving in the field

Execution & Quality Control

Ensure work is completed correctly, safely, and on schedule Inspect job quality and address deficiencies immediately Enforce company procedures, standards, and best practices Reduce callbacks, rework, and repeat issues

Scheduling & Coordination

Coordinate closely with operations and dispatch on daily schedules Adjust field resources as needed to meet operational demands Ensure technicians are prepared, productive, and in the right place at the right time

Training & Development

Coach technicians on technical skills and job execution Identify skill gaps and recommend training or corrective action Set and reinforce the tone for professionalism, discipline, and accountability

Safety & Compliance

Enforce safety procedures and company policies at all times Address safety concerns immediately and decisively Ensure compliance with applicable codes, regulations, and internal requirements

How This Role Operates

You are accountable for field performance and outcomes Problems are solved, not passed along Decisive, practical leadership is expected Results matter more than activity This role requires independent judgment and ownership

What We're Looking For

Strong HVAC technical background Proven experience leading technicians in the field Comfortable holding people accountable and addressing issues directly Clear, direct, and professional communicator Highly organized and reliable Able to make sound decisions under pressure Safety-focused and detail-oriented

How Success Is Measured

Technician productivity and utilization Quality of work and reduction in callbacks Safety compliance and incident prevention Speed and effectiveness of field issue resolution Consistent execution without escalation

Required Qualifications

Valid 313A Refrigeration Mechanic Licence Valid G1 Gas Technician Licence (TSSA)

Benefits

Salary range: $100,000 - $150,000 per year Company truck and phone Dental, Health, Life, and Vision insurance RRSP Matching Gear, tools, and boot allowances Wellness program and Company events On-site parking
Job Type: Full-time

Pay: $100,000.00-$150,000.00 per year

Application question(s):

Describe a situation where a job in the field was going sideways (quality, timeline, or technician issue). What actions did you personally take, and what was the outcome? Tell us about a time you had to hold a technician accountable for poor performance or unsafe behavior. How did you handle it, and what changed afterward? Give an example of a field problem that did not have a clear rule or procedure. How did you decide what to do? What does "acceptable work" mean to you in HVAC service or installation, and how do you ensure that standard is met consistently? Describe the type of work environment where you do your best work. What frustrates you most when managing technicians or field operations?
Work Location: In person