Job Description

If it's not done well, it's not Welldone!

Join our growing team at Welldone Mechanical Services, Regina SK.

We have an immediate opening for a

Dispatcher

to join our dynamic team! This position is pivotal in our office providing exceptional customer service and support to our technicians and customers.

Locally owned and operated,

Welldone Mechanical Services

has been providing exceptional HVAC service in Saskatoon since 1995.

We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

POSITION:

Dispatcher

PAY:

$23.00 - $29.00 per hour, depending on experience

WORK HOURS:

Monday through Friday,8:00 am - 5:00 pm

LOCATION:

Regina, SK

WHAT WE HAVE TO OFFER:

Locally owned and operated

Stability and growth with year-round work

Opportunities for professional development and growth

Positive and collaborative team environment

Team events

Positive culture motivated by continuous improvement

High standard of professionalism in "who we are and what we do"

BENEFITS:

Medical and Dental insurance; 100% paid premiums by employer

Life insurance

3 weeks paid vacation time / 120 hours

11 paid holidays

RRSP with company match program

WHAT YOU WILL BE DOING:

First point of contact for our customers

Answering incoming calls and making outbound calls

Enhance each customer's experience, ensuring their day is positively impacted

Liaison between our customers and service technicians and ensuring accurate and timely communication

Gather essential information and enter data into our operating system in "real time" while communicating with customers

Respond to incoming customer inquiries via telephone and emails in a timely manner

Scheduling service and maintenance appointments

Prioritizing incoming service requests and dispatching technicians

Checking timesheets

Purchaser orders

Checking GPS for location and best routes

Provide general administrative and clerical support

QUALIFICATIONS / SKILLS:

Desire to support and be part of a great team!

2 + years of customer service, scheduling, coordinating, project coordinating or similar experience

Excellent communication and interpersonal skills

Meticulous, organized with strong attention to detail

Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities

Proficient in using multiline phones, text messaging and email

Able to type 40+ WPM

Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

We are an Equal Opportunity Employer and value:

Humility:

Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

Coachability

: Possesses a keen desire and capability to acquire new knowledge and skills.

Caring

: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

Job Types: Full-time, Casual

Pay: $20.00-$27.00 per hour

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person