Job Description

External
The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:

• Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
• Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
• Maintain data integrity and compliance; ensure accurate coding of employee data.
• Coordinate onboarding activities and manage HR files per statutory requirements.
• Process leave cases and update internal/external resources.
• Support HRBPs with daily HR needs; maintain shared files and databases.
• Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
• Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
• Perform other duties as assigned to support HR services and business needs.

QUALIFICATIONS:

• 1-3 years of HR administration experience and knowledge of statutory requirements.
• Experience with HR systems and ticketing tools.
• Strong communication, organizational, and time management skills.
• Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
• Ability to work independently and in diverse teams; handle confidential data discreetly.
• Bilingual: English and French Canadian.

Preferred:

• Experience with SAP SuccessFactors.
• Bachelor's degree or equivalent experience.

#LI-RM1
#JWCanada
Internal
The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.
RESPONSIBILITIES:

• Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
• Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
• Maintain data integrity and compliance; ensure accurate coding of employee data.
• Coordinate onboarding activities and manage HR files per statutory requirements.
• Process leave cases and update internal/external resources.
• Support HRBPs with daily HR needs; maintain shared files and databases.
• Ensure timely processing of HR forms and inquiries; furnish authorized employee info.
• Deliver superior customer service and prioritize multiple projects in a fast-paced environment.
• Perform other duties as assigned to support HR services and business needs.

QUALIFICATIONS:

• 1-3 years of HR administration experience and knowledge of statutory requirements.
• Experience with HR systems and ticketing tools.
• Strong communication, organizational, and time management skills.
• Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook).
• Ability to work independently and in diverse teams; handle confidential data discreetly.
• Bilingual: English and French Canadian.

Preferred:

• Experience with SAP SuccessFactors.
• Bachelor's degree or equivalent experience.

#LI-RM1
#JWCanada

Skills Required