Job Description

EMPLOYMENT OPPORTUNITY

POSTING # 65-MGT-2025

Fraserside Community Services Society invites applications for the following position:

Human Resource Manager

Organization: Fraserside Community Services Society

Employment Type: Contract, 1 year with potential for extension.

Hours of work- Full time, Monday- Friday, 9:00am-5:00pm- on site

Wage: $70,000-$90,000/ dependent on experience

This is an Excluded (non-union) position

Fraserside is inspired to create communities of belonging where the diversity of all people is welcome. Fraserside is a multi-service agency that supports people needing housing, seeking work, and/or living with developmental disabilities, mental health or substance use issues, or low income.

The roots of Fraserside Community Services Society extend back to 1972 when a small group of people formed a support group to help one another cope with, and overcome, personal challenges. What started out as six people working from a basement has evolved into an organization employing over 200 employees.

JOB SUMMARY

We are seeking an experienced and adaptable Human Resource Manager for a one-year contract , with the potential for extension. Reporting to the Executive Director, and working collaboratively with the management team, the HR Manager provides strategic and hands-on human resource support across the organization. They will provide the core HR functions in support of the business strategy and operating objectives and provide counsel on a broad spectrum of human resource matters including employee and labour relations, performance management, employee engagement, and workplace culture within a multisite context.

QUALIFICATIONS

A minimum of 3 years of HR management experience including the full continuum of HR, with a focus on employee and labour relations.

Strong understanding of BCGEU collective agreement, policies and procedures.

Undergraduate degree in Human Resources (or related discipline).

Professional knowledge and experience of Community Living/Social Housing/Mental Health Services and/or the non-profit sector is an asset.

CPHR certification is an asset.

Knowledge, Skills & Abilities:

Provide advice, interpretation, coaching and guidance to the leadership team on people related matters, such as employee relations, employment law/collective agreement interpretations, complaints, investigations, employee performance, leadership development, pay and benefits, conflict resolution, absenteeism management, performance management, progressive discipline, HR documentation and terminations.

Develop and implement the HR Plan that supports the strategic plans and new business initiatives including succession planning, leadership and employee development, change management, program restructuring, job classifications, etc. while ensuring that all HR practices meet regulatory requirements.

Partners with the Leadership Team to help cultivate a positive work environment to enable a motivated and engaged workforce; help optimize employee retention through effective and proactive human resource programs and communications.

Provide interpretation, advice and counsel to support effective resolution of people management issues that may require corrective action or progressive discipline, as required.

Review and monitor attendance reports, support managers in implementing Attendance Management Programs, WSBC claims management, monitor LTD claims, and liaise and case manage Return to Work strategies within the Acclaimability Absence Management Program

Ensure the timely communication and implementation of collective agreement changes; maintain positive communications with the union, oversee the grievance process, and prepare documentation for mediation or arbitration, as required.

Advise the Leadership team on the interpretation of Collective Agreement provisions and liaise with CSSEA on complicated/difficult situations.

Support the Occupational Health and Safety Committee program, and work with the Committee Chairs to proactively identify training or improvements to ensure a safe and healthy work environment.

Proactively respond, facilitate responses and/or liaise with Payroll & Benefits regarding employees' questions or concerns regarding the collective agreement, vacation, sick time, pension and benefits, and long-term disability (LTD), etc.

Develop/review excluded compensation program and provide recommendations to the Executive Director.

Manage the performance review process and continually develop it as necessary, while ensuring that reviews are carried out in a timely manner.

Conduct regular reviews and verification of employee certifications to ensure compliance and maintain appropriate records.

Maintain employee personnel files, ensure that file documentation is complete, and that employee information is kept confidential.

Manage the recruitment process, coach hiring managers in interviewing best practices, and develop interviewing tools, as needed.

Manage the onboarding/orientation activities for new employees and lead the General Orientation Program. Review, assess and update the program, as needed.

Conduct post-employment and exit interviews, when necessary.

In consultation with managers as a group and for individual development needs, source external training as required, monitoring training costs against budget.

Recommend, develop, implement, review and revise Human Resource policies and procedures.

Maintain and analyze HR metrics such as grievances, absenteeism, turnover, etc. for trends, and make recommendations to develop strategies to address underlying issues.

Be knowledgeable of industry leading best practices and incorporate these into decision-making.

Supervise HR direct report employee(s) and develop strong HR competencies within the department.

Develop external community connections that support HR activities and objectives.

Must be available to attend the workplace in person for meetings requiring direct engagement, including performance management and employee relation matters.

Perform other duties, as needed.

Satisfactory Criminal Check required.

This position is open to applicants of all genders. Applicants are requested to submit a cover letter and resume, quote posting number, provide an E-mail address and telephone number, and include qualifications, experience and any other information that may assist the Society in arriving at a hiring decision.

E-mail applications to hr@fraserside.bc.ca

DATE EMPLOYMENT OPPORTUNITY POSTED: 10 December 2025

DATE EMPLOYMENT OPPORTUNITY CLOSED: 23 December 2025

Fraserside is an equal opportunity employer. We thank all applicants for their interest in Fraserside. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Education:

Bachelor's Degree (preferred)
Experience:

Human resources: 5 years (required)
Work Location: In person