Job Description

Communitech helps tech companies start, grow, and succeed in Waterloo Region.

We're building a tech ecosystem that's proudly local, globally ambitious and powered by community.



Since 1997, Communitech has brought community and tech together to build Canada's most vibrant innovation ecosystem. We connect local startups and scale-ups to the support they need to grow, compete and lead.



Today, that means helping trusted AI solutions reach the market, turning bold ideas into valuable IP, expanding peer and advisory networks for founders, and uniting voices through the Waterloo Tech Coalition to take on the issues that matter most.



Our goal is to keep Waterloo Region the most connected, collaborative, and resilient tech hub in the country.

We're looking to grow our team with passionate people - people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it's like to work at Communitech? Learn more at https://www.communitech.ca/corporate-stuff/careers/.
Communitech is based in downtown Kitchener, Ontario. We work in-office five days a week because great things happen when we're together -- creating space for deeper collaboration and stronger relationships with each other and the ecosystem we support.


Reporting to the Manager, Facility Operations, the Hub Services Coordinator is the face of Communitech and first point of contact for visitors, staff and tenants at the Communitech Hub.

What You'll Be Doing

Hub Services Coordination/Reception (80%)Share the Communitech story and make all guests, tenants and team members feel welcome Greet visitors following appropriate security sign-in, and visitor badge processing Promptly and efficiently respond to all in person, telephone and email inquiries. Redirect to appropriate team members Oversee and support all administrative duties including meeting coordination, accurately record and maintain tenant contact and security access information, order and maintain office supplies, receiving and delivering daily mail and packages Maintain all common spaces and communal kitchen facilities in an orderly state throughout the day (preparing coffee, replenishing supplies, loading/unloading dishwasher, etc.) Program and distribute security access passes; ensuring that corresponding internal records are updated and maintained with a high degree of accuracy Respond quickly and effectively to visitor and tenant needs or inquiries (assisting with A/V and simple IT issues, delivering mail, program and services questions etc.) exercising excellent customer service and problem solving skills Respond to inquiries and convert leads into meeting room or hot desk rentals by effectively communicating offerings, availability, and pricing. Coordinate booking logistics, issue invoices, arrange room setup, and serve as the main on-site contact to ensure a smooth guest experience. Must be available for occasional early mornings and evenings. Assist with planning, preparation and execution of operational processes and platform upgrades Assist the Operations team with workspace, event and meeting room furniture set up. Able to lift and carry up to 22kg Support the planning and execution of creative tenant engagement events that foster community and connection. Contribute to the development and distribution of a regular tenant newsletter, and proactively engage with tenants to gather feedback and identify opportunities to enhance their overall experience in the space.
Event Support (20%)Support flagship, community, and tenant events with administrative and logistic tasks including, but not limited to; creating registration pages, organize event materials, catering arrangements pulling attendee lists and other reports. Provide onsite support for events including but not limited to; managing attendee registration, assisting with event setup and teardown, general event oversight, equipment rentals and vendor coordination. This role requires flexibility to work outside of standard business hours to support events, including occasional evenings and weekends. Other duties as assigned. All duties subject to change.

What We're Seeking

You are the biggest Team Player out there; you have strong verbal and written communication and interpersonal skills and you are passionate about providing excellent customer service You are calm in a storm, and have the ability to multi-task and organize activities against changing priorities in a fast paced environment You hustle hard - you're a self-starter, always looking for the next task with ability to think fast on your feet and execute with a high degree of accuracy Proficient with Google Workspace or equivalent office productivity software Experience with audio-visual equipment, video-conferencing, telephone and security systems is an asset This position is required to be on-site at our Kitchener office. You will need to be occasionally available outside of standard work hours to support event execution.

To Apply

Please apply online along with your resume and cover letter.


We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Communitech is a diverse and inclusive environment and encourages applications from all qualified candidates, including aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities, and women. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.