Job Description

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ResponsibilitiesCollaborate with the Regional Operations Manager to define operational objectives, measure and communicate results. Plan, direct and implement delivery center operations and support activities to achieve productivity and service objectives. Prepare and analyze KPI performance reports, budgets and forecasts. Monitor results on an ongoing basis and adjust operations as required. Ensure time management and payroll is properly approved and submitted on time. Provide support, coaching and leadership to the team to achieve objectives. Deliver an outstanding employee experience and align departmental and individual efforts with the organization's vision, mission and culture. Ensure compliance with station policies and procedures. Evaluate and develop employee performance, align expectations and resolve issues. Lead the team to provide the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience. Lead and encourage a culture where health and safety is a priority.




Qualifications5 years' experience at management level in a dynamic environment in the logistics industry and in team management. Ability to manage a team to ensure accuracy, compliance and a culture of excellence. Demonstrated analytical and problem-solving skills. Ability to quickly understand and identify problems and implement solutions. Ability to evaluate and improve work processes to meet tight delivery deadlines. Able to adapt to changing priorities and encourage the implementation of continuous improvement. Strong interpersonal skills, including leadership, conflict resolution and team management abilities. Demonstrates a positive, professional attitude with a hands-on, team-oriented work style.

Intelcom est une entreprise de logistique du dernier kilometre chef de file dans le secteur du commerce electronique. Nos equipes d'un bout a l'autre du Canada ainsi que notre reseau d'entrepreneurs independants contribuent aux activites quotidiennes d'Intelcom.
Notre objectif est simple : dans un secteur d'activite en constante evolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous demarquer grace a des methodes de livraison et a des services novateurs, Intelcom opere aussi une transformation technologique ou l'integration de l'experience client et les technologies logistiques sont au coeur de son evolution.
Chez Intelcom, nous savons que l'experience se presente sous plusieurs formes et nous nous engageons a creer une culture ou la difference est valorisee. Nous sommes toujours a la recherche de personnes talentueuses et diversifiees pour rejoindre nos equipes. Avec plus de 60 centres de livraison a travers le Canada, nous avons peut-etre la la bonne opportunite pour vous.