Job Description

About us

HumanKind HR is rapidly growing National HR company focused on providing Dedicated Fractional HR services to the non-profit, startup/technology and hospitality sectors. We are nimble, challenging, and creative, and our goal is to Support the Health, Wellness and Mindfulness of Individuals and Organizations. .

Our work environment includes:

Wellness programs Modern office setting Safe work environment Casual work attire

Position Title:

HR Systems Support Specialist (Part-Time, Student)

Location:

Halifax, NS (Hybrid/Remote)

Category:

Human Resources / Information Systems

Status:

Part-Time (Approx. 5-15 hours/week)

Schedule:

Flexible weekly schedule; must be available for peak periods (e.g., payroll weeks, month-end)

Reports To:

Director of Operations, President

Introduction / Purpose of the Role

The HR Systems Support Specialist will focus primarily on administering and troubleshooting our clients HRIS platforms, as well as providing day-to-day support for clients' HRIS questions. This position is ideal for a post-secondary student who enjoys technical problem-solving, has a strong interest in human resources systems, and wants to gain practical experience supporting multiple client accounts.

Key Responsibilities

System Administration & Maintenance

Serve as the first point of contact for all HR Systems related inquiries from clients and internal stakeholders. Maintain client profiles, user permissions, pay rules, organizational structure, and custom fields. Configure and test new features or integrations (e.g., single sign-on, time-tracking apps) under the guidance of the Director of Operations. Perform routine audits of employee data to ensure accuracy (e.g., demographic info, direct deposit, reporting lines).

Client Support & Troubleshooting

Respond to client tickets or calls regarding login issues, incorrect payroll data, incorrect time-off balances, or workflow questions. Document common support scenarios and create/update "how-to" guides for clients (e.g., "How to submit a change request," "How to enroll a new hire"). Escalate complex technical or policy-related HRIS questions to the Director of Operations or our implementation partner.

Onboarding & Offboarding Processes

Support streamlined workflows for new-hire setup (account creation, benefit eligibility, tax paperwork) through the HR Systems onboarding module. Ensure offboarding checklists are followed (revoking system access, removing from benefit plans, final pay adjustments). Maintain checklists and coordinate with clients' HR contacts to confirm required documentation is complete.

Documentation & Continuous Improvement

Keep an up-to-date internal knowledge base for frequently encountered HRIS issues, including screenshots and step-by-step instructions. Identify process gaps or automation opportunities within the systems and recommend best practices (e.g., standardizing time-off codes, optimizing approval workflows). Participate in periodic QA reviews with the Director of Operations to ensure system configurations match each client's policies.

Education & Experience (Preferred)

Currently enrolled in a related diploma/degree program, such as:

Nova Scotia Community College (NSCC)

Business Administration - Human Resources Management Business Administration - Information Systems Technician Computer Systems Technology Information Technology and Security

Dalhousie University / Saint Mary's University

Bachelor's in Business Administration (HR concentration) Bachelor's in Computer Science (with coursework in databases or IT management) Prior exposure to HRIS platforms (Rippling, BambooHR, ADP Workforce Now, etc.) is an advantage but not required. Basic understanding of Canadian payroll concepts (hours, deductions, statutory remittances) and benefits administration.

Required Skills & Competencies

Technical Aptitude

Comfortable navigating web-based applications and learning new software quickly. Strong attention to detail when configuring workflows, pay rules, and data fields. Proficient with Excel (VLOOKUP, pivot tables, data validation) or Google Sheets for data analysis.

Communication & Client Service

Excellent written and verbal communication skills; able to translate technical HRIS concepts into plain language. Strong customer-service orientation: patient, empathetic, and responsive when assisting clients. Proven ability to document processes clearly and create user-friendly "how-to" guides.

Organizational & Time Management

Highly organized, with the ability to juggle multiple tasks (e.g., troubleshooting tickets, auditing data, running reports) under tight deadlines. Self-starter who can work independently but escalates issues appropriately when necessary. Able to meet recurring deadlines (e.g., biweekly payroll support, monthly reporting) with minimal supervision.

Teamwork & Collaboration

Comfortable collaborating with the Director of Operations, payroll coordinators, and external partners (e.g., HRIS implementation consultants). Positive attitude toward feedback and continuous improvement. Willingness to share knowledge and train other team members on basic HRIS tasks.

Performance Standards

Accuracy & Timeliness

All HR Systems client data (employee records, payroll info, benefit enrollments) must be 100% accurate. Respond to internal or client-submitted HRIS tickets within 24 hours (or sooner, depending on priority).

Client Satisfaction

Maintain a high client satisfaction. Demonstrate professionalism, courtesy, and follow-through in every client interaction.

Process Improvement

Proactively identify at least two process or documentation improvements per quarter. Ensure all new procedures are documented and shared internally within two business days of implementation.

Learning & Growth

Complete official training modules (or equivalent third-party tutorials). Stay up to date on major HR Systems feature releases or HRIS best practices.
HumanKind HR is committed to creating an inclusive workplace. We encourage applications from all qualified candidates, including those with diverse backgrounds or underrepresented communities. If you require any accommodation during the application process, please let us know.

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress Work from home
Work Location: Remote