Job Description

Company: Peninsula Employment Services Ltd.Job Title: HR Services ConsultantDepartment: HR - ConsultancyLocation: Vancouver, BCSalary: $65,000 to $70,000About UsPeninsula Canada is a provider of external HR and OHS solutions; including: employment relations, health and safety advice; consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland, and Labrador; with foreseeable plans of branching out to all provinces across Canada! Peninsula Canada is a division of the Peninsula Group based in Manchester, England! Peninsula Group operates in: UK, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula Canada opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.The Role of HR Services ConsultantJob Purpose: To ensure that our clients are receiving a high quality service throughout the Face2Face experience, primarily focusing on the work undertaken by the Consultancy team. The role is to drive Face2Face sales, referrals and oversee a smooth transition for a seamless client experience.Job Overview: The role requires a driven, motivated and enthusiastic team member who possesses both a high level of Face2Face qualities, but also can drive sales to ensure they maintain a high standard of service provision to our client base. It requires to oversee the day-to-day coaching of the advice team, following up with sales consultants and working with clients once they have signed up.Day-to-Day Duties and Responsibilities

• Travel when required to meet with clients.
• Manage your workload to ensure that client expectations are met.
• To deliver an expert HR service in order to support our clients in dealing with formal meetings with their employees.
• Conducting and leading workplace violence and harassment investigations, terminations, HR management training and disciplinary meetings.
• Work closely with the Face2Face In-Deal team to ensure that the often immediate need for work from BDMs is not only met swiftly, but to a high standard;
• To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management.
• Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries.
• Manage your workload in accordance with Peninsula\'s current policies and procedures.
• Consult with clients to obtain a thorough understanding of their organizational needs and objectives.
• Effectively manage time to meet client needs and deliver exceptional service.
• Ensure deadlines and any targets are met.
• Attend team meetings, as required.
• To record work utilising the systems in place.
• Present Employment Relations training to client groups.

Education/Experience

• Human Resources/Business degree is preferred.
• Measured Sales experience
• 3 + years of experience in a similar role.
• CHRP/CHRL designation is a requirement.

What you Bring to the Team

• Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices.
• Strong customer service and relationship building skills.
• Confident manner facing members face to face and over the phone.
• Ability to work under pressure.
• Ability to work in a fast paced, adaptable environment.
• Organizational and time management skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• Access to Employee Assistance Program
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Vacation Days increase after 2 and 5 years\' service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

Peninsula Employment Services