Job Description

Requisition ID: 197682Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Contributes to the overall success of the Global HR Services Operations team by providing project support through coordinating forums, managing agendas and meeting minutes, tracking and reporting metrics, fulfilling requests for information and reviewing, revising and/or creating standard operating procedures. The role will also be responsible for responding to internal and external inquiries (via email, on demand and telephone) regarding project communications and initiatives.Is this role right for you? In this role you will:

• Conducts reviews and provides manager with regular updates on project deliverables and compliance activities.
• Contributes to creation and maintenance of scripts.
• Supports documentation & training of team members as part of ongoing Knowledge Management within the team.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides effective and efficient responses to inquiries from internal and external parties, including: employees, former employees, dependents, retirees, etc. regarding HR project communications and initaitives.
• Assesses and interprets the level of complexity of inquiries, answering directly or escalating to appropriate parties for resolution.
• Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries.
• Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Projects & Compliance - Global HR Services Operations.
• Understands how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduc.

Do you have the skills that will enable you to succeed in this role? We\'d love to work with you if you have the below:

• Post-secondary degree in Human Resources or pursuing education in related field
• Deep understanding of Bank policies and procedures
• Strong knowledge of organizational structure and complexity
• Proven intermediate experience with Excel
• Exceptional written and verbal communication skills
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality

What\'s in it for you?The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkersA rewarding career path with diverse opportunities for professional developmentInternal training to support your growth and enhance your skillsAn inclusive working environment that encourages creativity, curiosity, and celebrates success!Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank