Job Description

About FMF Glass Hardware

FMF Glass Hardware is a growing Canadian wholesale and distribution company specializing in architectural glass hardware. We operate multiple locations in the GTA and serve contractors, installers, developers, and glass companies across Canada and the U.S.

We have reached a stage where professional structure, accountability systems, and performance management are critical to our next phase of growth.

The Opportunity

We are looking for a Fractional / On-Demand HR Manager to work with us on a, flexible, or hourly basis.

This role is

not

a full-time position.

This is a

hands-on, operational HR role

focused on:

Performance management Employee accountability KPIs Discipline Documentation Conflict management Structure and process
You will act as a neutral authority between ownership and staff, helping professionalize the company.

Key Responsibilities

Performance Management & KPIs

Design KPIs and performance metrics for each department: Sales Front desk / administration Warehouse Marketing / IT Operations Implement simple performance tracking systems Conduct monthly or bi-monthly performance reviews Report directly to ownership with: Issues Red flags Improvement plans Recommendations

Employee Relations & Discipline

Handle: Performance issues Attitude and behavior issues Conflicts between staff Repeated mistakes Lead: Verbal warnings Written warnings Performance Improvement Plans (PIPs) Termination processes when required Act as a neutral third party

HR Structure & Systems

Review and improve: Job descriptions Roles & responsibilities Policies & procedures Create: Clear expectations per role Accountability frameworks Documentation standards Ensure company is legally protected through proper HR documentation and process

On-Call Advisory

Be available when: Serious employee issues arise Conflicts escalate Management needs guidance before taking action

What We Are Looking For

7+ years experience in HR, people management, or HR consulting Experience working with: Small to mid-sized businesses Blue-collar / operational environments (warehouse, sales, distribution, manufacturing, etc.)

Strong In:

Performance management systems Conflict resolution Employment law (Ontario) Documentation and compliance
Job Types: Casual, Freelance

Pay: $28.00-$35.00 per hour

Benefits:

Casual dress Company events Flexible schedule On-site parking Work from home
Application question(s):

How many years of HR experience do you have? In which industry or work environment have you worked in the past? Do you have experience working is a small business/ family owned business? Have you ever built KPI or performance tracking systems for employees or departments? If so, please describe. Are you comfortable working on a fractional / on-demand basis (a few hours per month, plus on-call when needed)? Are you familiar with Ontario employment law and proper HR documentation procedures? In one paragraph, describe how you would professionalize a family-run company with weak accountability.
Work Location: Hybrid remote in Mississauga, ON L5S 1N4