Job Description

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that\xe2\x80\x99s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We\'re proud to be
ranked as one of B.C.\'s Top Employers and one of Canada\'s Best Diversity Employers. Join us as we
build an even cleaner B.C. JOB DESCRIPTION
Duties:
As a critical member of the HR Systems and Analytics team, this role provides Tier 2 SAP
business support, guidance, and end user support for our on-premise SAP Human Capital
Management (HCM) system modules, and for our Microsoft Dynamics (XRM) case management
application. Your responsibilities will include planning, analyzing, designing, and delivering system
functionality that supports the overall end user experience at BC Hydro, while continuously looking
for ways to improve the overall efficiency of the system. You will work with the applicable business
stakeholders to also plan for future upgrades and application replacements as we begin to plan for
current application replacement.

This position will give you the opportunity to work with a variety of technical, business subject
matter experts, and end users as you work through problem identification, process clarity and
business/user requirements gathering. You will also be responsible for Tier 2 troubleshooting, unit
testing, user acceptance testing and business approval in support of overall system sustainment,
enhancement work, break fixes and specific project/work program initiatives. To support your
work, you may be required to review analytical assessments, conduct research, and lead
employee/manager focus groups or information gathering sessions.

Reporting to the Manager, HR Systems & People Analytics, this role will:

• Provide module related support for troubleshooting and root cause analysis to resolve issues, or

escalate to Tier 3 (technical support) as required.

• Work with our Tier 1 systems support (Employee Service Centre) to ensure a smooth end-user

experience, and evaluation of any system issues that have been escalated.

• Work closely with the technical Tier 3 support team to review, test and provide final business

approval for and changes, break fixes, enhancements and upgrades in advance of them moving
to the production system.

• Lead business requirements gathering, process clarity, and problem identification sessions to

support functionality enhancements and system changes.

• Act as a Subject Matter Expert and provide guidance on enterprise initiatives with impacts to

personnel, position, or learning data.

• Maintain related data governance and guidelines.
• Provide end user support, job aid creation and guidance as required.
• Provide direction on user interface and design principles.
• Coordinate and further develop tools and processes to continuously improve the way we operate

and support the organization.

• Additional responsibilities and projects as required.
  

Qualifications:

• Must have a undergraduate degree in Human Resources, Business Administration, Computer

Science or equivalent combination of post-secondary education and related work experience will
be considered.

• A minimum of two years\xe2\x80\x99 experience working with, or troubleshooting an HRIS system (or similar

system) in a large organizational environment.

• Experience with SuccessFactors implementations and/or module support is a plus.
• Knowledge and experience with Microsoft Dynamics (or another case management application)

a plus.

• Experience gathering business requirements and working with functional/technical teams to

create technical enhancements/solutions is an asset.

• Experience coordinating projects and or system related initiatives on an organizational level is

preferred.

• Awareness of user experience design best practices and brand guidelines is an asset.
• Proven organizational skills with attention to detail and the ability to prioritize and work well in a

complex, multi stakeholder environment with competing demands is required.

• Must have ability to manage client relationships, provide strong customer consultative skills, and

work in a team environment.

• Must have excellent verbal and written communication skills with an emphasis on tact, diplomacy

and persuasive influence.

• Self-directed, detail-oriented problem solver with a desire to contribute to the organization and

department\xe2\x80\x99s reputation and overall success.

• Proven ability to influence the adoption of new processes, technologies and or change

management is preferred.

ADDITIONAL INFORMATION

We\'re always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It\'s an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively


engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro\'s discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field \xe2\x80\x93 No option to work from home
Resident \xe2\x80\x93 Works primarily (4+ days per week) in the office.
Hybrid \xe2\x80\x93 May be able to work from home up to 3 days per week.
Remote \xe2\x80\x93 Works from home 4+ days per week

HOW TO APPLY Don\'t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-01-06 Closing Date: 2023-01-22