If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !
Purpose of the Job
The role is responsible for delivering a seamless and supportive employee experience across the full HR lifecycle, from onboarding to offboarding. As the primary HR contact for employees in Canada and the US, this position provides day-to-day guidance, answers HR policy questions, and ensures employees feel supported throughout their journey. A key focus is on administering employee benefits and retirement plans, managing relationships with insurance carriers, and providing responsive support to employees on claims, enrolments, and leaves. In addition, the role coordinates employee communications, promotes benefits programs, and provides consistent, accessible updates on HR policies and practices.
Responsibilities
Employee Experience
To provide guidance to employees on HR subjects
Manage the full onboarding and offboarding processes, ensuring a consistent and positive employee experience.
Act as the primary HR contact for employees, providing guidance on HR policies and practices with discretion and professionalism.
Prepare, translate, and distribute HR, Benefits, and Payroll communications for employees in Canada and the US.
Conduct stay and exit interviews and discuss improvements with HRBP based on employee feedback.
Conducts follow-up meetings (touchpoints) with new employees when needed, prepare summary feedback and bring any relevant information or issue to the attention of the manager and HR team to improve the onboarding experience of the employee.
Support health & safety initiatives, audits, and certifications, and coordinate with external partners as needed.
Responsible to administer the Employee referral program. Communicates to payroll to ensure timely processing of the employee's incentives. Ensures the delivery of the Gift cards to eligible employees and maintain track sheet and stats
HR Policies and Communications
Responsible to prepare, translate and send all HR communications to employees in Canada and US.
Review and update HR policies, processes, and organizational charts, ensuring alignment with company vision and values.
Guide managers and employees through HR policies when needed, interprets, and provide guidance on all HR topics.
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