Job Description

Summary of Duties

Perform initial intake assessments and triage for clients who are looking for support to access and maintain housing, prevent housing loss and access the Centre, via walk-in, phone-in, or over the internet. Support referrals to services offered by the Hamilton Housing Help Centre and across the community.

Responsibilities & Duties

Present a positive and professional image of the HHHC to all visitors. Perform intake assessment and triage all walk-in and phone-in clients, referring them to internal and/or external resources. Provide program information on support services and available resources. Respond to all inquiries and support client in accessing information and services. Organize, maintain, and coordinate client records and manage database files. Operational support including setting up prior to opening and closing, photocopying, stocking resources and updating listings. Perform other duties as assigned related to major responsibilities of the job.

Qualifications

College diploma or an acceptable combination of education and experience;

1 - 5 years customer service and community-based experience.

Skills

Ability to handle all information in a confidential manner. Strong verbal and written communication skills to exchange information clearly and concisely with team members and clientele. Strong interpersonal skills to effectively liaise and consult with clients, other team members and community contacts. Strong customer service orientation. Superior telephone manners. Assessment and objective observational skills. Administrative and organizational skills with the ability to prioritize tasks. Ability to keep accurate, clear and concise records. Problem solving skills. Ability to work both independently and within a team environment. Data processing and information management skills. Well organized and able to work with predetermined deadlines. Pleasant and tactful personality with strong verbal communication skills.

Knowledge

Knowledge of customer service principles and practices. Knowledge of relevant computer applications including Word and Excel. Knowledge of housing resources, poverty issues and other social issues. Knowledge of relevant legislation and policies including the Residential Tenancy Act, the Social Housing reform Act and other related legislation.

Other Duties

Participate in Staff and other meetings. Perform other duties as assigned, which are directly related to the major responsibilities of the position. Participate in health and safety activities.

Permanent Position - Full Time

Hourly Rate: $23.72 hour

Earliest Anticipated Start Date: Monday September 22nd 2025

Hours of Work: Monday to Friday, 9:00am-4:30pm

Location: Hamilton Ontario

Closing Date of Posting: Friday September 19th 2025

Interested individuals please submit a resume

This job is a union position in the Unifor Local 504 bargaining unit.

Job Type: Full-time

Pay: From $23.72 per hour

Benefits:

Commuter benefits Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Work Location: In person