Job Description

Kelowna's Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant's heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person--spirit, soul, and body--we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca.The Housing Support Worker plays a key role in maintaining a safe, welcoming, and stable environment for people living in our housing program. This role involves building supportive relationships, providing trauma-informed care, and supporting residents in maintaining housing stability. From assisting with daily needs to move-ins and wellness checks, this position is essential in upholding KGM's values of dignity, compassion, and respect.
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Responsibilities

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Build and maintain supportive, trusting relationships with residents through regular wellness checks and daily engagement; Work collaboratively with the caseworking team to support tenants in achieving individual goals by providing access to a wide range of services and programs; Conduct regular walk-throughs of the building and grounds, ensuring cleanliness and safety while reporting any concerns or issues to the appropriate person; Ensure residents follow the policies and procedures of KGM, promoting a safe and respectful environment; Ensure the cleanliness and maintenance of the shelter premises, adhering to health and safety standards; De-escalate potential violent situations between clients, prioritizing the safety and well-being of residents and team members; Complete move-in and move-out inspections and provide orientation for new residents. Maintain accurate records of resident interactions, housing activities, services provided and incident reports.

Qualifications

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High school diploma or equivalent required; Experience working in housing programs, shelter, or social service settings. Valid driver's license and clean driving abstract. Demonstrated ability to work independently, take initiative, and manage time and responsibilities without direct supervision. Strong interpersonal skills with the ability to maintain clear, professional boundaries and build respectful relationships. Experience using Microsoft Office and other platforms for documentation and communication. Able to multitask and stay focused while managing frequent interruptions or shifting priorities. Position requires working with individuals in crisis and exposure to challenging situations (training provided). This position is dependent on a Criminal Records Check (Vulnerable Sector).

This is a full-time role, Sunday to Thursday. Benefits are available after six months of employment. This is a great opportunity to make a meaningful impact in the Kelowna community, and we look forward to hearing from you!

#INDKGM

Sunday to Thursday 9:00am - 5:30pm

40 hours