Job Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 16,000 people annually in Waterloo Region and Wellington County.



We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

What's in it For You?

Job Band H (hourly wages): Min - $29.51, Mid - $32.04, Max - $36.33 A positive work culture, inclusive workplace policies, and employee wellness initiatives. Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP). Enrollment in our Modular Health and Dental Benefits plan with Sun Life. Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services. 3 Weeks paid vacation (accumulated bi-weekly) 15 hours of personal time per year. Paid sick time (accumulated monthly) to a maximum of 300 hours. 11 paid holiday benefits per year plus a floater day. Discounted GRT passes through membership with Travel Wise. Employee Referral Incentive Program. Professional development and tuition reimbursement opportunities. Staff appreciation events.

Your Role

As part of the PATHS2Home team, provides case management support to individual participants to access and stabilize housing. Works with community partners to ensure a coordinated approach to ending chronic homelessness in Waterloo Region. Works from a person-centered approach to identify and meet the complex needs of individuals who are homeless or at risk of becoming homeless. Works from a trauma informed approach using progressive engagement, crisis intervention, harm reduction and motivational interviewing skills to engage and provide services. Supports participants in developing and strengthening relationships with landlords and community partners. Establishes and maintains client files. Works in alignment with the Agency's commitment to equity to further create a sense of belonging at the Agency.

The above tasks are representative but not all inclusive.

Your Talents and Experience

A degree or diploma in social services with relevant experience working in a community-based setting. Experience in supportive counseling and case management. Ability to work autonomously and decision-making ability is required. Knowledge of the local housing market, Housing First principles, and community services within Waterloo Region. Excellent oral and written communication skills. Reliable transportation is essential for this position. Required to hold a "G" class license and a two-million-dollar liability policy as part of personal car insurance.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence,

no later than 4 pm on July 28, 2025.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at hr@starlingcs.ca or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.



Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.