Job Description

EMPLOYMENT OPPORTUNITY

Housing Services Clerk- Permanent Full Time

M\'akola Housing Society - Victoria, BC

Who We Are

M\'akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living and providing professional consulting services to other service providers.

At MHS, we have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

What We Offer

• Paid vacation and sick leave
• Additional paid time off between Christmas and New Years
• Matched Municipal Pension Plan (MPP)
• Medical Benefits
• Employee Assistance Program (EAP)
• Health & Wellness Program includes $250/year
• Flex Day Program
• Professional Development Program

Position Summary

M\'akola\' s Housing Services Team provides centralized service to applicants, tenants and property management staff for all aspects of applications processing, tenant selections, subsidy calculations and maintenance requests. The Housing Services Clerk works cooperatively in a team environment to provide prompt, thorough and accurate service taking responsibility for seeing tasks through to completion. The Housing Services Clerk is assigned work as required based on changing business needs and priorities.

This position is full-time, permanent, Monday - Friday, 37.5 hours/week based out of the Victoria regional office in Langford.

Responsibilities

• Deliver person-centered support services to tenants as part of a dedicated team
• Prepare monthly property and tenancy reports with accuracy and attention to detail
• Assist with the creation and modification of reports, spreadsheets, and other various administrative documents and communication tools
• Maintain various databases and current tenant files including scanning and filing tenant documentation and related communication
• Receive and handle incoming calls, email and other inquiries from applicants and tenants with exceptional customer service
• Provide administrative support to the Housing Services Manager and other leaders within the organization
• Maintain confidential information
• Bring forward anomalies, issues, trends, or complaints directly to your manager
• Cross train in all roles in the department to support team members when they are away
• Attend staff and department meetings

Qualifications

• Post-secondary courses in office or business administration
• Courses or training in customer service
• Courses or training in providing service in a Contact Centre environment
• Minimum of three years office experience, including at least one year providing detailed information to the public
• Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset
• Level 1 first aid certificate, or willing to acquire
• Experience in and with the Indigenous community would be an asset

Required Skills and Knowledge

• Excellent grammar, spelling and punctuation
• Knowledge of the Residential Tenancy Act or willingness to learn
• Competent conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry clients with diverse cultural, educational and socio-economic backgrounds
• Excellent problem-solving skills
• Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility
• Sound knowledge of general office procedures and systems
• Good mathematical and analytical skills
• Skilled knowledge of computer applications including MS Word, Excel, and Outlook, and ability to manoeuvre between applications with ease

We hire employees of all cultures including Indigenous and non-Indigenous. Our Indigenous employees have diverse backgrounds including status, non-status, Metis and Inuit. We welcome applications from all backgrounds and cultures to join our diverse team.

Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code.

Please submit your Resume and Cover Letter.

Closing Date: Until filled

Only those selected for interviews will be contacted.

For statistical purposes please indicate where you saw this job posting i.e. job site, email etc.

M'akola Housing Society