Job Description

Reports To

: Director, Community Engagement and Housing Partnerships

Division

: Housing Partnerships

Hours of Employment:

37.5 full-time hours per week, between the hours of 9 am - 5 pm. Could include weekend hours.

Location:

104 Dawson Road, Guelph, ON, N1H 1A6, and various locations throughout Guelph and Wellington County.

Organization Size:

Mix of 30 current full and part-time employees + over 100 active volunteers.

Key Relationships:

Works closely with Housing Partnerships department, CEO, Admin and Finance teams, Build team, and our many volunteers.

Website:

www.habitatgw.ca

Who We Are:

Habitat for Humanity Guelph Wellington is leading the way in addressing one of the most pressing issues of our time: the need for affordable homes. We partner with working families in need of an affordable, safe and secure place to live and enable their family's ability to thrive. We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GW operates two retail home improvement stores called the Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes.

Habitat GW is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year.

Position Summary:

This is a new role for Habitat GW, which is responsible for the recruitment and growth of housing applications for qualified families for current and future Habitat communities. This role combines community outreach, sales, relationship building and program administration.

The role, along with all staff, supports the capacity and growth of Habitat GW, as the organization continues to increase the number of homes built and families served in the local community. This hybrid role requires someone who is organized, compassionate, and detail-oriented, with the ability to handle multiple responsibilities and priorities in a nonprofit environment. This role will play an integral role in supporting our family programs.

Duties and Responsibilities

Administration and Reporting:

Work with the Director of Community Engagement and Housing Partnerships to enhance client service and streamline program administration. Establish strategic priorities and develop annual work plans and timelines alongside the Director of Community Engagement and Housing Partnerships to meet organizational growth objectives and family targets. Coordinate the creation of marketing materials for recruitment to the Homeowner Program. Maintain application database and accurate and up-to-date family records in both online and physical files as needed. Monitor and evaluate the success of Housing Partnerships programs, recommending improvements based on outcomes. Coordinate the closing process of new family placements.

Family Applications and Selection:

Guide prospective families through the application, screening, and qualification process. Respond to general inquiries regarding the program and the application process. Assist interested families with completing their applications and submitting supporting documents. Maintain a record of interested families for future information sessions and recruitment outreach. Work with the Housing Partnerships Committee, including home visit reviews and quarterly meetings. Support families in meeting partnership requirements.

Community and Prospect Outreach:

Build relationships with middle-income families who meet the eligibility criteria and could benefit from affordable homeownership. Coordinate Habitat GW's family recruitment and selection process. Conduct outreach to community groups, non-profit organizations, and families on waiting lists. Develop and deliver information sessions for interested families and community partners. Attend community events, information sessions, and partner meetings to promote the homeownership program. Establish clear outreach and lead generation targets and track progress towards these goals. Collaborate with communications staff to ensure consistent messaging and brand alignment. Develop and maintain a clear marketing and outreach plan to meet family application targets. Report monthly on prospect pipeline, outreach metrics, recruitment goal progress, and family profiles.

Prospect Management:

Maintain relationships and records of prospects who are not yet eligible, assisting them for future consideration. Provide ongoing check-ins and guidance to build financial readiness and eligibility for the program over time. Periodic open houses or events to support and encourage prospect applications.

Resident and Property Relations:

Coordinate the move-in process from occupancy to closing. Ensure maintenance requirements are met within Habitat communities. Assist with tenant and homeowner inquiries and concerns. Work collaboratively with the property manager and Director to address property needs.

Key Success Metrics:

Instilling organization-wide connection to and in support of our partner families Is an effective Habitat brand ambassador Displays creativity in recruitment tactics and family support Highly organized and able to multi-task while meeting various program deadlines Supporting partner families in achieving their contractual volunteer commitments and for those living in Habitat communities Successfully achieves family recruitment targets and maintains prospect pipeline Passion and belief in supporting our mission and values Adaptable and a willingness to grow in the organization

Relevant Skills and Experience:

Ability to use sound judgment, meet targets, and manage multiple priorities Knowledge of non-profit affordable housing programs is an asset Experience in sales and community outreach Background in social services or related field(s) Ability to explain and assess financial processes, credit requirements, and mortgage readiness Strong interpersonal skills with the ability to interact in a positive and supportive manner Strong organizational, analytical, customer service, and communication skills (oral and written) Experience in the creation of marketing plans and marketing materials (asset) Experience working with volunteers and committees (preferred) Familiarity with the Landlord Tenants Act (preferred) Familiarity with the Condominium Act (preferred) High attention to detail Demonstrated team mindset and positive coaching skills Strong interpersonal skills in client relations Comfortable with public speaking Must be computer literate and proficient related to MS office products (Excel, Word, Outlook, and SharePoint (asset))

Other Requirements:

Resident of Ontario who holds a valid G drivers license with access to a reliable vehicle First-aid training is an asset Current police record check required upon hire, and to be supplied annually with updates Ability to work a flexible schedule as some evening and weekend work may be required Speaking abilities in other languages would be an asset

Why Join Us:

A meaningful opportunity to make a difference in your local community The pride of being part of a highly respected, high profile global non-profit A stimulating, fast paced professional opportunity in a team of like-minded 'world-changers' Organization sponsored professional and skills development opportunities Comprehensive health and dental benefits Wellness initiatives including an EFAP plan available for full time employees

Your Future at Habitat for Humanity GW Awaits:

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GW. Proof of eligibility will be required.

Habitat for Humanity GW is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We thank all applicants for their interest in Habitat for Humanity GW, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $56,488.00-$65,200.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Ability to commute/relocate:

Guelph, ON: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: Hybrid remote in Guelph, ON