Job Description

P

osition Type:

Fixed-Term Part-Time position

Schedule:

Friday to Monday, 2:00 pm to 10:00 pm

Contract Ends:

February 19, 2026

Reporting To:

Shelter Manager

Location:

The Mustard Seed Calgary Women's Shelter

MAJOR DUTIES AND RESPONSIBILITIES

Be the first point of contact for participants seeking support, providing excellent service with dignity, kindness, and equity. Respond promptly to individuals in crisis, employing de-escalation skills and assisting in exploring healthy alternatives. Enforce participant suspensions when necessary. Assist with daily meal programs. Utilize case management tools to help shelter/drop-in participants work on short-term and long-term housing-related goals. Use a person-centered approach to encourage guests to seek resources and services aligned with their goals. Collaborate effectively with the team, including volunteers and other visitors. Maintain strict privacy and confidentiality standards as outlined by FOIP and the Health Information Act. Model healthy relationships with community participants and volunteers. Demonstrate initiative and critical thinking in assessing and supporting participants. Practice conflict resolution and facilitate reconciliatory conversations. Ensure a safe, clean environment for adult guests. Participate in staff training, attend meetings, and engage in regular one-on-one sessions with your supervisor. Collect data and maintain accurate records using FDARP, including incident reports. Respect proper boundaries with participants.

MINIMUM QUALIFICATIONS AND SKILLS

Minimum 1 year of experience working with a marginalized population. Experience working within the culture of the inner city and/or with the less fortunate. A strong passion for ending homelessness in Alberta. Ability to follow organizational protocols of front-line programs to completion. Experience in case management and advocacy is considered an asset. Strong organizational and multitasking skills with the ability to manage shifting priorities. Excellent communication (written and verbal) and conflict resolution skills. Self-starter with the ability to work effectively in a cross-functional team. A strong desire to work with a marginalized and vulnerable population.

WORKING CONDITIONS

This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being. Moderate amounts of walking, climbing, standing, sitting, lifting, and carrying may be required. The position often involves a fast-paced environment and requires mental effort to analyze information and problem-solve. Varied mental and emotional effort, including responding appropriately to intense situations and providing conflict resolution. This position requires the training in usage of a two-way radio communications, MS Office based computer programming, HMIS database system, FDARP, FOIP, First Aid, NVCI, and SafeTalk

COMPENSATION & BENEFITS

The Mustard Seed offers our fixed-term employees a $200 Health Spending Account. All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please. * Please visit our careers page to see more job opportunities.