Job Description

Position Title:

Housing Case Manager

Program:

HART Hub Supportive Housing

Reports To:

Program Manager - HART Hub

Purpose

The Housing Case Manager provides intensive, community-based case management and housing support to individuals and families accessing the HART Hub Supportive Housing Program at Shkagamik-Kwe Health Centre (SKHC). This role supports clients across a continuum of culturally grounded, trauma-informed, and harm-reduction-oriented services, including intake, assessment, care planning, counselling, life-skills development, advocacy, and coordinated referrals to internal and external resources. Service delivery is guided by the Seven Grandfather Teachings and SKHC's Woven Blanket Model of Care.

Key Responsibilities

Work collaboratively with internal teams and external agency partners within the HART Hub supportive housing model. Provide intensive housing case management support to individuals accessing HART Hub Supportive Housing, including goal setting related to obtaining, maintaining, and sustaining housing stability. Respond to inquiries from clients, families, and community members regarding SKHC programs, housing supports, treatment options, and community resources. Conduct culturally safe, trauma-informed, and strengths-based intake, risk, and eligibility assessments. Complete standardized assessments to determine client needs, goals, risks, and readiness for change. Develop, implement, and regularly review individualized wellness and housing support plans that reflect both clinical and cultural priorities. Provide individual and group counselling using evidence-informed, harm-reduction, and culturally grounded approaches. Support clients in developing coping strategies, emotional regulation, and healthy lifestyle habits. Facilitate talking circles, group sessions, and workshops focused on healing, recovery, housing stability, and traditional wellness. Promote participation in community, cultural, and land-based activities to strengthen self-efficacy, connection, and belonging. Maintain professional boundaries and ethical counselling relationships with all clients. Collaborate with SKHC housing partners, landlords, and service providers to support safe, stable, and appropriate housing placements. Conduct life-skills assessments and support the development of independent living skills, including budgeting, meal planning, household management, and personal safety. Support clients in maintaining their tenancy in accordance with the Residential Tenancies Act (RTA) and program agreements; liaise with landlords or housing partners as required. Identify, assess, and mitigate safety or property concerns, including fire safety, cleanliness, maintenance, and repairs. Assist clients in accessing supplementary supports such as furnishings, transportation, income supports, identification, and healthcare services. Act as an advocate for clients with service providers, landlords, and community partners. Foster collaborative relationships with Anishinabek and non-Anishinabek agencies to support wholistic wellness and coordinated service delivery. Participate in case conferences, inter-agency meetings, and program planning activities. Maintain accurate, confidential, and timely client records in accordance with SKHC policies and PHIPA. Track statistical data and complete required program documentation and reports, including DATIS and monthly summaries. Contribute to program evaluation, research initiatives, and service development projects as required. Engage in regular supervision, peer consultation, reflective practice, and professional development activities. Maintain required certifications, including First Aid, CPR, WHMIS, Non-Violent Crisis Intervention, and Mental Health First Aid. Demonstrate respect, accountability, and cultural humility in all interactions, honouring the values and traditions of the Anishinabek. Perform other related duties as assigned by the Program Manager - HART Hub or Clinical Director.

Skills and Qualifications

Bachelor's degree in Social Work, Indigenous Studies, Psychology, or a related human services field. Minimum of two (2) years of experience in addictions, mental health, homelessness, or supportive housing services. Knowledge of Anishinabek healing practices, ceremonies, and community resources. Working knowledge of relevant legislation, including the Mental Health Act, Ontario Human Rights Code, Child, Youth and Family Services Act, and Residential Tenancies Act. Experience supporting individuals with concurrent disorders, trauma histories, or complex psychosocial needs. Strong interpersonal, counselling, advocacy, and crisis-intervention skills. Excellent written and verbal communication skills, with the ability to complete clear, timely documentation and reports. Ability to work independently and collaboratively within an interdisciplinary team environment. Proficiency in Microsoft Office and electronic health record or case-management systems. Valid Ontario driver's licence and access to a reliable vehicle. Fluency in French or an Anishinabek language is considered an asset.

Position Details

Status: Full-Time, 35 hours per week Schedule: Primarily Monday to Friday, with flexibility for evening or weekend programming as required Location: Sudbury, Ontario

Cultural Commitment

Shkagamik-Kwe Health Centre honours the spirit, dignity, and resilience of our clients and communities by integrating Anishinabek ways of knowing, being, and doing into all aspects of care. The Housing Case Manager walks alongside each client on their healing and housing journey, offering compassion, accountability, advocacy, and hope within a culturally grounded, community-based environment.