Job Description

General Description

We are seeking a detail-oriented and organized Housing Assistant (Clerk) to join our team. This clerical position will provide vital support to the Infrastructure & Housing Manager in the management and administration of housing programs. The Housing Assistant will assist responding to service requests from the members, help members with housing and RRAP (Residential Rehabilitation Assistance Program) applications, help record keeping, maintain tenant/owner files, and support the preparation of reports and correspondence. The role also includes scheduling meetings with clients and committees to facilitate communication and decision-making.

Key Responsibilities

Receptionist Duties:

Support members by providing assistance with service requests, housing applications, including the Residential Rehabilitation Assistance Program (RRAP), and guiding them through the application process. Maintain and organize accurate tenant/owner files, ensuring all documentation is properly recorded and stored in accordance with privacy and confidentiality guidelines. Assisting in record keeping for Asset Management. Prepare and type correspondence as required, ensuring professionalism and clarity in communication. Assist in compiling reports for the Infrastructure & Housing Manager, including gathering data, preparing materials, and organizing information for review. Schedule and arrange meetings on behalf of the Infrastructure & Housing Manager with clients, tenants, and committees, ensuring smooth communication and coordination of schedules. Provide general administrative support as needed, including answering phone calls, responding to emails, and filing documents. Assist in the tracking of housing program activities and ensure that deadlines and reporting requirements are met. Ensure compliance with housing policies, procedures, and relevant regulations while maintaining a high level of customer service and support for housing program participants.

Key Qualifications and Skills:

Must be aged between 15 to 30 years. High school diploma or equivalent; post-secondary education in office administration or a related field is an asset. Basic understanding of residential HVAC (Heating, Ventilation, and Air Conditioning) systems, including the ability to identify common maintenance issues, support basic troubleshooting, and coordinate service requests with maintenance team.Previous clerical or administrative experience, ideally in housing or property management, is preferred. Strong organizational skills with attention to detail and accuracy in maintaining records and files. Knowledgeable in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with database management systems. Ability to handle sensitive and confidential information with discretion. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to interact professionally with a diverse range of individuals, including tenants, clients, and committees. Ability to multitask, prioritize, and work efficiently under pressure with minimal supervision. Strong time-management skills and the ability to meet deadlines. A valid driver's license and reliable transportation may be required.
Job Types: Full-time, Permanent

Pay: $45,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Relocation assistance RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person