The Housing Administrator provides the overall administration of the housing components as it relates to student housing. The Housing Administrator reports to the Residence Services Supervisor or the General Manager and assists with the day-to-day operations of the student residence.
2. Essential Functions and Basic Duties
Demonstrate a high degree of customer service
Generate and ensure accurate occupancy and application reports for weekly submission
Maintain historical data of all reports (applications, student occupancy numbers, etc.) for accurate projection of student numbers
Responsible for new and returning student application processing
Document and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)
Facilitate the check in/out of residents and all roommate and room assignments
Update and maintain access control database and prints residence access cards
Work in conjunction with the Residence Services Supervisor to facilitate room changes and roommate conflicts
Manage room inventory and student room moves for maximum occupancy
Coordinate vacant room cleaning with Housekeeping Supervisor
Develop, facilitate and train staff on the room inspection process
Ensures room inspection are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts
Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures
Work in conjunction with the Residence Services Supervisor to provide communication to students regarding financial accounts and collection of residence fee payments and deposits
Responsible for showcasing the residence building to prospective students, parents and the College community
Communicate with key College departments (International department, Student Recruitment, etc) to ensure all housing needs are met
Any other duties as assigned
Health & Safety
Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
Online training modules and in-person training must be completed before starting regular duties.
WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
3. Qualifications
Education:
University degree or college diploma preferred
Skills/Abilities:
Must possess superior customer service skills
Must possess superior verbal and written communication skills
Must be detailed orientated and possess excellent organizational skills
Have the ability to work well under pressure
Experience Required
: 1-2 years industry experience required
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