Job Description

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

General Overview:

The Housekeeping team is responsible for the overall cleanliness of the hotel, including guest rooms and public spaces. This is an excellent front-line opportunity for someone looking to begin a career in the hotel industry.

Fast-paced and dynamic, the Houseperson role is essential to daily operations and overall guest satisfaction. This multi-faceted position supports both guests and team members by maintaining public areas, restocking supplies, and responding promptly to requests. Housepersons often work collaboratively, with duties typically divided between janitorial functions and deliveries/restocking.

Key Responsibilities:

oMaintain cleanliness all of public areas, including the lobby, hallways, washrooms, elevators, pool and fitness centre.

oResponsible for the cleanliness and upkeep of the port cochere and parking lot area of the Hotel and guest courtyard.

oSupport Room Attendants by delivering fresh linens and amenities, and removing used items.

oRespond to guest requests by delivering items such as amenities, pre-packaged food, and cots.

oRestock complimentary items in the Elite Pantry (a self-serve lounge for Elite-level guests).

oRetrieve and organize supplies for guest-facing departments.

oServe as the initial contact for minor maintenance issues when the maintenance team is unavailable.

oComplete project work such as scheduled carpet shampooing or deep cleaning of public spaces.

oUphold all brand and property standards for cleanliness, safety, and guest service.

oPerform other duties as assigned by leadership.

This role requires someone who is:

oVersatile and resourceful - able to adapt to different tasks and support various departments.

oGuest-focused - dedicated to exceeding expectations for both guests and team members.

oTeam-oriented - actively contributes to a positive, collaborative work environment.

oEmpowered and proactive - takes initiative and addresses concerns efficiently and professionally.

oDetail-oriented and safety-conscious - follows all safety standards, WHMIS, and fire protocols.

oEngaged communicator - participates in team meetings and embodies our Vision, Mission, and Values.

Qualifications, Abilities, Skills, and Competencies:

oFriendly, enthusiastic demeanor with a neat, professional appearance.

oStrong guest service skills with a genuine desire to exceed expectations.

oA keen eye for detail and cleanliness.

oWell-organized with the ability to work independently and efficiently.

oReliable and flexible, with availability for varied shifts including evenings, overnights, weekends, and holidays.

oPhysically capable of lifting 25-50 lbs, pushing carts, standing for long periods, and performing repetitive movements.

oSelf-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.

Position Details:

Shifts: 8.5-hour shifts, with start times as early as 6:00 AM and end times as late as 11:30 PM. Ability to cover occasional overnight shifts for vacation coverage is considered an asset.

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Notice to potential job applicants:

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.

Job Type: Permanent

Pay: $17.20-$18.20 per hour

Additional pay:

Overtime pay
Benefits:

Dental care Extended health care RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Night shift
Application question(s):

Please indicate the days and shifts that you are available to work every week.
Licence/Certification:

Driving Licence (required)
Work Location: In person