Job Description

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Position Summary:

River Rock Casino Resort is currently recruiting for a Housekeeping Supervisor in the Housekeeping Department. This position is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees.

Duties and responsibilities for our next Housekeeping Supervisor will include:

• Monitors Housekeeping operations & directs shift work assignments
• Records telephone calls regarding requests and ensures that action is taken and recorded
• Reviews the list of prospective check-outs and empty room to assign workload in priority
• Manages the key inventory
• Runs discrepancy, arrival and Opera reports
• Manages dry cleaning for guests
• Maintains the Lost and Found
• Inspects building and records engineering deficiencies in a logbook/database
• Manages the uniform dry-cleaning program for the food and beverage and hotel staff
• Conducts orientation and in-service training to new team members
• Conducts monthly inventories
• Performs cleaning duties as needed
• Conducts room inspections and reports results to the Manager, Housekeeping
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hours per day, seven days a week
• High School Diploma
• Post-secondary in hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate, WHMIS
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office (Word, Excel and Outlook), Fidelio software an asset
• Minimum 1-year experience in housekeeping management
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship.
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming