Job Description

POSITION SUMMARY

Reporting to the Assistant Housekeeping Managers, the Housekeeping Supervisor is responsible for leading the Housekeeping operations ensuring superior guest service and quality standards are met.

KEY RESPONSIBILITIES

The key responsibilities of the Housekeeping Supervisor include but are not limited to:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Conduct room inspections to ensure that room standards are met to ensure guest satisfaction
Perform in training of all Housekeeping associates
Resolve guest and employee complains and issues
Perform all housekeeping clerical tasks for housekeeping operation
Maintain a safe working environment in all sections of the Housekeeping department
Understand the need and willingness to work in other housekeeping positions as required
Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews
Perform other duties as assigned.

COMPETENCY PROFILE SUMMARY

Attributes

- Service Orientation, Flexibility, Attention to Detail, Accountability

Skills

- Resource Management, Critical Thinking, Leadership, Conflict Management, Team Building

CRITERIA

Qualifications and Technical Experience

Minimum one year of housekeeping experience in large operations (> 400 rooms) within a 4 or 5 Diamond hotel environment with proven experience in maintaining superior standards.
Experience in and knowledge of laundry operations including textiles
Strong experience in positively leading and managing a large (>60) workforce, including resolving conflicts, managing performance, and developing others.
Proficient in English both verbally and in written work to articulate themselves professionally in guest and supplier interactions.
Must hold WHMIS Certificate.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) and Internet.
Experience with Opera PMS an asset.

Competencies

Proven experience and strengths in the following competencies are required for this position: Resource Management, Critical Thinking, Leadership, Team Building and Conflict Management. A full competency profile is available upon request.

Physical Demands

Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods.