Job Description

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Work with the Executive Housekeeper to ensure the efficient and cost-effective running of the department, achieving the standards of cleanliness and guest care. Responsibilities include, but are not limited to, the following functions:

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Liaise with Guest Services and Maintenance regarding ?ready? rooms ensuring guest requirements are met.
• Ensure the correct handling of guest laundry, staff uniforms and lost and found.
• Perform daily inspections of bedrooms/public areas and designated staff areas maintaining property standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment.
• Ensure proper completion of housekeeping forms/reports.
• Assist in planning/checking of deep cleaning duties as required.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

The successful candidate will possess the following qualifications:

• Completion of secondary school is required.
• A university degree or college diploma in hotel management is preferred.
• Two years? experience in a hotel setting.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.
• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
• Ability to push and/or pull wheeled carts weighing up to 100 pounds.
• Must have the ability to communicate in English.
• Always maintain a professional appearance and manner.
• Ability to apply supervisory skills to plan, organize, direct, coach, train and discipline, as necessary.
• Strong customer service skills
• Ability to establish and maintain effective working relationships with associates, customers and patrons
• Proficient with computers and Microsoft office.
• Experience with Property Management Software and Point of Sales systems is an asset.

Job Types: Full-time, Permanent Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Work Location: One location