Job Description

About Us:

The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today's multi-tasking traveler. We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service.

About the Role:

Housekeeping Supervisor

you will play a key role in the successful opening and daily operations of Hyatt Place Toronto Airport. You will supervise and support room attendants and public area attendants to ensure the highest standards of cleanliness, comfort, and guest satisfaction. As part of the pre-opening team, you will assist in setting up housekeeping operations, organizing supplies, and preparing the hotel for launch.

Job Responsibilities:

Pre-Opening Setup:

Setting up the housekeeping department, including storage areas, laundry, and linen management. Managing housekeeping supplies, including linens and amenities. Training and onboarding the housekeeping team.

Ongoing Operations:

Supervising the housekeeping team, ensuring efficient and effective cleaning operations. Ensuring that all housekeeping staff adhere to Hyatt's service standards and procedures. Conducting regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with brand standards. Conduct comprehensive departmental meetings to review procedures and events that warrant special handling and detailed information. Addressing guest concerns and requests related to housekeeping promptly and professionally. Maintaining a safe and secure environment for both guests and staff, adhering to all safety and security policies and procedures. Managing the laundry and dry-cleaning operations for both hotel linen and guest laundry. Monitor, coordinate and execute the special needs and requests of VIPs repeat guests and members of the World of Hyatt. Provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability. Trains and provide career development for housekeeping staff; conducts performance evaluations and provides feedback or other Human Resources related activities per company rules and policies. Managing the inventory of cleaning supplies, linens, and guest amenities. May be responsible for the security of lost and found items or coordinate the lost and found function with other departments. May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
Requirements:

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds 2 years or more of progressive Housekeeping experience (typically with Hyatt), previous hotel pre-opening experience preferred Service oriented style with professional presentations skills Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills in English, Other languages preferred. Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands:

This job requires the ability to perform the following: Carrying, pushing, or pulling, lifting items weighing up to 50 pounds. Remain stationary for extended periods. Frequently standing up and moving about the facility Frequently bending, stooping, and kneeling
Health and Safety:

Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel. Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program. Investigate all employee accidents thoroughly and immediately. Insist on immediate first aid for all employees, injuries where applicable. Maintain department first aid stations. Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
Applicants must be legally eligible to work in Canada at the time of application

Job Type: Full-time

Work Location: In person