Job Description

Company Description

Your team and working environment

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold \xe2\x80\x93 the property\xe2\x80\x99s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click .

Note: Must already be legally entitled to work in Canada to be considered for the position.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York.

• Responsible for the successful performance of the day to day operation of the Housekeeping sections/department
• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed cleaning standards as set through our ALL Safe \xe2\x80\x93 Stay Well, Leading Quality Assurance and Accor\xe2\x80\x99s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

• Ensuring machines and equipment are in working order in collaboration with the Assistant Director, Housekeeping.
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
• Ongoing professional development, growth, and job satisfaction of all colleagues t
• Assist with colleague planning, selection, training and development strategies are in place and executed
• Key involvement in the Hotel\xe2\x80\x99s preventative maintenance programs.
• Assist in reaching monthly financial obligations for labour and expenses
• Understanding and knowledge and understanding of the CBA and Employee handbook and lead teams accordingly
• Conducting annual performance reviews of housekeeping colleagues
• Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits
• Effectively set up and prepare Housekeeping daily assignments and project plans
• Performs other related duties and follow hotel standards as assigned/applicable.

Qualifications

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
• Previous Housekeeping leadership experience
• Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.

Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs

Additional Information

What is in it for you:

• Employee Assistance Program (EAP)
• Hot or cold meals offered daily in The Hive Cafeteria
• Dry cleaning of business attire provided on site
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

Accor