Job Description

The

BEST WESTERN PLUS GATINEAU-OTTAWA HOTEL

, a mid-market downtown hotel with 133 rooms in the Gatineau/Ottawa region, is currently recruiting for the position of

Housekeeping Manager (Second-in-Command)

.

The successful candidate will support the Executive Housekeeper in managing daily operations, acting as a key leader in ensuring the highest standards of cleanliness and efficiency across the hotel. They must be fully bilingual in French and English and have at least 3 years of relevant experience.

Position:

Full-Time

Reports to:

Executive Housekeeper

Main Responsibilities

Partner with the Executive Housekeeper to oversee the housekeeping department; Supervise housekeeping staff and ensure smooth daily cleaning operations; Manage in-house laundry services and ensure timely delivery of items; Address maintenance and repair needs in collaboration with the maintenance team; Assist in sourcing and purchasing housekeeping equipment and supplies; Coordinate with external contractors for specialized services when required; Conduct regular inspections to ensure cleanliness and organization standards are consistently met; Maintain inventory of supplies, equipment, and uniforms; Enforce compliance with local health, sanitation, and safety regulations; Implement and support departmental policies and procedures.

Specific Skills

Create schedules and assign tasks for housekeeping staff; Plan and coordinate activities of the housekeeping team; Provide training and mentorship to housekeeping staff to maintain high performance; Address and resolve guest concerns related to housekeeping services promptly and professionally; Collaborate with other departments to ensure seamless hotel operations.

Work Conditions and Physical Capabilities

Fast-paced environment; Combination of sitting, standing, and walking; Standing for extended periods.

Demonstrated Ability to Supervise:

11-16 people

Description de l'emploi

L'

HOTEL BEST WESTERN PLUS GATINEAU-OTTAWA

, un hotel milieu de gamme du centre-ville comprenant 133 chambres dans la region de Gatineau/Ottawa, recrute presentement pour le poste de

responsable de l'entretien menager (adjoint a la gouvernante executive)

.

Le candidat retenu travaillera en collaboration avec la Gouvernante Executive pour gerer les operations quotidiennes, jouant un role cle dans l'assurance des plus hauts standards de proprete et d'efficacite. Le candidat doit etre parfaitement bilingue en francais et en anglais et avoir au moins 3 ans d'experience pertinente.

Poste :

Temps plein

Releve de :

Gouvernante Executive

Responsabilites principales

Collaborer avec la Gouvernante Executive pour superviser le service d'entretien menager; Superviser le personnel d'entretien menager et garantir le bon deroulement des operations quotidiennes; Gerer les services de blanchisserie internes et assurer une livraison rapide des articles; Traiter les besoins de maintenance et de reparation en collaboration avec l'equipe technique; Participer a la selection et a l'achat de materiel et de fournitures; Coordonner avec des fournisseurs externes pour des services specialises si necessaire; Effectuer des inspections regulieres pour garantir le respect des normes de proprete et d'organisation; Maintenir l'inventaire des fournitures, de l'equipement et des uniformes; Assurer la conformite aux reglementations locales en matiere de sante, de securite et d'assainissement; Soutenir et appliquer les politiques et procedures departementales.

Competences specifiques

Creer des horaires et attribuer les taches du personnel d'entretien menager; Planifier et coordonner les activites de l'equipe; Fournir de la formation et du mentorat au personnel pour garantir des performances elevees; Gerer efficacement les preoccupations des clients liees a la proprete; Collaborer avec les autres departements pour assurer des operations fluides.

Conditions de travail et capacites physiques

Environnement au rythme rapide; Combinaison d'assise, de position debout et de marche; Debout pour de longues periodes.

Capacite demontree a superviser :

11 a 16 personnes

Job Type: Full-time

Benefits:

On-site parking
Ability to commute/relocate:

Gatineau, QC J8X 3W3: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Housekeeping: 3 years (required) Housekeeping Management: 1 year (required)
Language:

Bilingual English and French (required)
Work Location: In person