Job Description

Housekeeping Manager

You are the manager of one of the largest departments in the hotel -- housekeeping. You got there because you have proved yourself to be an expert with a passion for "clean". You are the Housekeeping Manager and you supervise the team that keeps the hotel shining and the guestrooms fresh. As their manager you have a keen eye for detail and the know how to run a large department safely and efficiently. It is your job to ensure guests get what they pay for and are taken care of by a caring and well-trained staff, a staff who feel valued and respected because of what they contribute every day. In the role of Housekeeping Manager, you will:

• Be a Leader -- it is your job to ensure the safe and smooth operation of the department, enforcing policies and procedures and training your staff so that they offer impeccable service and understand the true meaning of "clean".
• Be a Cheerleader -- you use your own knowledge and experience in housekeeping to ensure your team is getting their work done on time and under budget. Good at holding people accountable, your strength is in hiring and overseeing a diverse team of well-trained housekeepers who have an eye for detail and know what it takes to please the guest. You inspire with your "can do" attitude and are a role model for all to follow.
• Be a Numbers Person -- understand your department\'s budget and keep a pulse on expenses, including payroll. Schedule your talented team to meet the demands of the traveling public, taking special requests for time off into consideration.
• Be Safety Conscious -- you understand how to train your team to work safely and efficiently and per OSHA guidelines. You also understand Loss Prevention and when and how to report issues to maintenance and/or security.
• Be a Manager on Duty --taking charge of the property when required. But, when short staffed, be willing to pitch in and help you team with whatever needs doing.

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Requirements

Job Requirements

This role requires at least three years of progressive experience in a hotel or related field, with prior Housekeeping experience as well as prior supervisory experience strongly preferred. Must know how to effectively use computers and computer software, as well as the various pieces of equipment/tools used in housekeeping. A high school diploma or equivalent and relevant college course work preferred. Physical requirements include the ability to perform medium work -- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This role requires the ability to stand for long periods of time and walk long distances, with the ability to kneel, bend, stretch, twist or reach with your body and arms, as well as the ability to work under variable temperatures and noise levels. Must be able to move quickly and agilely if a situation requiring quick assistance arises. Long hours sometimes required. Must be able to multi task. Must possess excellent communication skills - fluency in reading, writing and speaking English required.

New Castle Hotels & Resorts