Job Description

The following is expected of the incumbent:

Responsibilities:

To ensure that all tasks are performed for the purpose of providing customer satisfaction.

To become familiar with the "Success Manual" and ensure all its points are understood.

To ensure all guest rooms and public areas reflect the level of cleanliness and preparedness as defined by the management team.

To ensure you have adequate supplies to complete tasks at hand

Responsibility for accurately reporting hours for the purpose of payroll

To accurately and fully complete all forms given to you by your Manager

To report and/or record all lost and/or found items.

Examples of Position Related Tasks and Activities:

Tasks include but are not limited to the following;

Ensure the housekeeping cart and closet is well stocked Complete cleaning of individual guest rooms as per company standard Ensure all rooms have the requisite number of linens, amenities, coffee packs etc. Sign in and out accurately on time sheets To check for "Do not Disturb" signs! (If no signs are in evidence, knock firmly and announce "housekeeping" then pause for guest response. Enter guest room to strip linen from beds and bathroom. Ensure all amenities in room are in full working order.

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Hearthstone Hospitality Position Description Page 2 of 2

Housekeeper/Room Attendant

Qualifications:

Demonstrated ability to complete tasks as assigned

Demonstrated ability to learn new skills

Completion of High School

Demonstrated ability to work and multitask in a fast paced environment

Behaviours Expected:

Position holder is available to listen and empathize with feedback from any guest/customer/client who has an issue regarding the property or any other Hearthstone related issue and bring problems to satisfactory resolution

Behaviours are co-operative and welcoming.

A positive enthusiastic approach.

Incumbent is expected to be well organized and capable of multi-tasking

Incumbent must be flexible and team spirited

Position holder is expected to follow Hotel policies and procedures

Incumbent is expected to be neat and clean in appearance

Incumbent must maintain a clean, safe work area.

Position holder is expected to exhibit genuine hospitality.

Incumbent must always show utmost respect to guests and fellow team members

Incumbent is expected to act with honesty and integrity at all times.

Position Holder's Authority:

Authority to bring to the attention of the management team any point or issue where he or she feels there should be questions asked or answered.

Authority to complete the workload and activities for which he or she is directly accountable.

Job Types: Part-time, Seasonal

Pay: From $15.70 per hour

Ability to commute/relocate:

Port Hawkesbury, NS B9A 1M5: reliably commute or plan to relocate before starting work (required)
Experience:

Housekeeping: 1 year (preferred)
Work Location: In person