75 White Point #2 Hunt`s Point, Nova Scotia, Canada
Role Summary
The Housekeeping Attendant maintains and upkeeps cleanliness of guest rooms and designated areas as per the standards of White Point. Maintenance and cleanliness equipment and storage spaces. Follows established safety & security procedures.
Responsibilities
Providing efficient, attentive and friendly service to the guest
Adherence to established standards
Practices good customer relations
Has complete knowledge of services offered in the resort
Maintenance and cleanliness of guest accommodation
Maintenance and cleanliness of public areas
Maintenance and cleanliness equipment and storage spaces
Follows established safety & security procedures
Knowledge of telephone procedures
Other duties as assigned by management
Stripping guest rooms
Driving the golf cart
Quality of grooming
Quality of service provided
Informs manager of guest comments promptly
Degree of guest acceptance and satisfaction
Quality of coordinating with peers and results achieved
Competencies
? Positive attitude
? Attention to detail
? Communication
? Results oriented relationship builder
? Team player
? Customer Service
Requirements
WHMIS
Secondary school diploma is preferred
Physical mobility and stamina required
Ability to follow instruction
Detail-oriented
Professional attitude is required
Ability to work independently
Excellent time management skills
Able to carry minimum of 50 LBS
Disciplined and able to work different shifts
Own transportation & Accommodation
Bondable is generally required
Appearance & Grooming
Clean uniform
Neat hairstyle
Clean fingernails
Shoes clean
Shower daily
Use of mild cologne and deodorant
Name tag
Minimum jewelry
o Proper footwear must be worn in all seasons (treads)
Shift Duties
Communicates with the Executive Housekeeper or designate to determine the list of tasks to be completed during the shift and relays completed task information as instructed.
Checks housekeeping information sheets, computer printout of line
Stocks cart completely
Checks the cleanliness and good working order of the equipment
Order of rooms according to POF check ins, check ins, then stays and checkouts as available
Public Spaces
Maintains cleanliness of guest rooms as required including furniture arrangements, ashtrays, abandoned dishes, floors, light bulbs
Cleans and sanitizes guest room washrooms, restocks paper supplies and soaps, deodorizers
Cleans and sanitizes changerooms daily, including restocking of paper supplies, soaps, removal of used towels, cleans and sanitizes shower stalls
Cleans administration offices following frequency schedule
Accommodation
Follows procedures implementing standards as outlined in ISO housekeeping manual
Use of Social Skills
Greets guests
Addresses guest
Conversing with guest
Answering the telephone
Working harmoniously with colleagues and management
Orientation
Property information
Knowledge of hotel and other facilities
Knowledge of management structure
Knowledge of managements and employee rights
Knowledge of work schedule
Knowledge of employee benefits
Knowledge of fire procedures
Knowledge of accident hazards
Knowledge of health and safety regulations
Knowledge of liquor laws
Attends department/training meetings
Assists laundry attendant when time requires or when needed
Reporting
Verbal
Journal
Working Conditions
? Must be able to work flexible hours including days, evenings, nights, weekends and holidays
? Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
? Stand, sit or walk for an extended period of time or for an entire shift
? Reach overhead and below the knees, including bending, twisting and pulling
? Move over sloping, uneven or slippery surfaces
Benefits:
So many to list but here are a few: Subsidized staff accommodations, subsidized Medical/Dental after six months, discounts on food and retail, use of the pool and gym, staff events, share of group grats and more!
We thank all those who apply, however, only those selected for interviews will be contacted.
White Point Peach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.